Привет. Открыла диспут на полный возврат без отправки товара обратно- потому что это очень дорого .Причину указала фальшивый товар. Мне пришло письмо Dear Elnura Faradjova,
The seller has rejected your proposed solutionfor for Order No. 61263206552276, and has a counteroffer. If you accept the supplier’s proposal, we will act accordingly. If not, you can also offer another solution or close the dispute. Что это значит? Спасибо.
Девочки привет. Диспут закрыт. Сегодня получила письмо- Dear Elnura Faradjova,
We have received your dispute for Order No. 61263206552276. We will begin to investigate this dispute in a fair, impartial, and transparent manner.
Please sign in to the Complaint Center to view the latest status of this complaint as soon as possible.
1.If your ordered products are not received:
Please be assured that your payment is safe and you will be refunded if the package is not delivered within 60 calendar days. However, full refund is not available if your order was not delivered due to factors within your control, e.g. if you refuse customs clearance etc.
Please note: Due to changes of customs policy, there’re lots of shipping delays from China Post. This situation starts from this September and it does not end until now. The shipping time is temporarily extended from 60 calendar days to 90.
2.If the received products are not to your satisfaction:
Please provide clear pictures or videos to support your claim to the Complaint Center.
If and when you do receive the goods with satisfaction, please cancel this dispute in the Complaint Center. When dispute is cancelled, the order would be closed with payment released to the seller.
Что это значит? Чем закончился спор ?
Эльнура добавил 13.04.2014 в 02:47
Девочки привет. Диспут закрыт. Сегодня получила письмо- Dear Elnura Faradjova,
We have received your dispute for Order No. 61263206552276. We will begin to investigate this dispute in a fair, impartial, and transparent manner.
Please sign in to the Complaint Center to view the latest status of this complaint as soon as possible.
1.If your ordered products are not received:
Please be assured that your payment is safe and you will be refunded if the package is not delivered within 60 calendar days. However, full refund is not available if your order was not delivered due to factors within your control, e.g. if you refuse customs clearance etc.
Please note: Due to changes of customs policy, there’re lots of shipping delays from China Post. This situation starts from this September and it does not end until now. The shipping time is temporarily extended from 60 calendar days to 90.
2.If the received products are not to your satisfaction:
Please provide clear pictures or videos to support your claim to the Complaint Center.
If and when you do receive the goods with satisfaction, please cancel this dispute in the Complaint Center. When dispute is cancelled, the order would be closed with payment released to the seller.
Что это значит? Чем закончился спор ?
Close Initiator Recieved Goods Return Goods Refund Requested Date Action Reason & Detail Attachment
Seller Yes No US $ 50.27 2014-04-12 12:11 Request to close arbitration Return why sellers out of the freight. Do you want???????You don't put the shoes returned to me. We a full refund?This is very unfair thing, our shoes are quality goods, without any quality problem. You can't with your fake picture framed us.
System No No 2014-04-12 08:36 System arbitration
Seller Yes Yes US $ 50.27 2014-03-30 03:53 Reject Return why sellers out of the freight. Do you want???????You don't put the shoes returned to me. We a full refund?This is very unfair thing, our shoes are quality goods, without any quality problem. You can't with your fake picture framed us.
Buyer Yes No US $ 50.27 2014-03-28 08:34 Initiate .Dear Aliexpress I am an honest buyer . ordered, paid and received the goods are not of the quality coloring patterns. Shoes assessment of poor quality, fake product of those shoes that I ordered. I can not return the goods back because it is very expensive for me. seller closed shop . says he return the product and then I get the money back . I looked this seller often deceived buyers. Help me protect my rights , please return my money . Thanks for your understanding , honesty and protection