cccola, да то-то и оно, что просят... иначе, я на такие подвиги не способна
если опять же я правильно поняла)))
вот полный текст письма(((
Thank you for your e-mail regarding the merchandise you recently received. We apologize that you were inadvertently shipped the incorrect merchandise.
We have processed a replacement package for the correct merchandise at no additional charge and you should receive it within the next 3 to 10 business days. The confirmation for the new replacement order is #444582883. We kindly ask that you return the incorrect merchandise back to our facility within the next 30 days.
You may use the return and exchange form that was enclosed with your original package. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
Victoria's Secret - North American Office
8695 E. Broad St
Reynoldsburg, OH 43069 - 9715
U.S.A.
**Please be sure to use the return form from the original order #444091858, when preparing your return package. We also ask that you indicate reason code 11 for the wrong item being returned.
If there are any additional costs, please retain a copy of your postal receipt and reply to this e-mail with the amount or call us directly at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada).
You can check the status of your order or view your order history online by clicking on the link below.