Все,у меня заказ стал со статусом Processed))) обрадовало. Звонить не буду. Может у них просто загруженность большая была...
АлисаFox, я вот сделала заказ 30,и письмо они мне такое же прислали с просьбой позвонить, так только сейчас статус заказа поменялся.
московскийУ вас вообще там целая эпопея, я читала... Все время все вскрытое приходитЭто какой ЮПС так косячит?
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Спасибо.
И хде я писала про сертификат? :0))
Да я вчера написала и вот что мне сегодня ответили (мягко послали)
Thanks for taking the time to get in touch with us.
I completely understand your concern about the size of the lotion.
It's my privilege to respond to you personally.
The size online is correct. We have different pictures, and descriptions of the size you requested. You can click the link below to view the product you ordered.
http://www.victoriassecret.com/ss/S...p/Page/vsdCQOProductPage&CQOItemNbr=qt-275714
This was ordered in the 5 OZ.
If there's anything more we can do for you, please email or call us any time.
Have a Happy Holiday!
Мне ВС прислала не того размера плавки, я им сообщила, вот ответ:
Thank you, so much, for taking the time to contact us regarding the merchandise you recently received. I apologize that you were inadvertently shipped the incorrect merchandise.
I have processed a replacement package for the correct merchandise at no additional charge and you should receive it within the next 3-10 business days. I kindly ask that you return the incorrect merchandise back to our facility within the next 30 days.
You may use the return and exchange form that was enclosed with your original package. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
Victoria's Secret - North American Office
8695 E. Broad St
Reynoldsburg, OH 43069 - 9715
U.S.A.
**Please be sure to use the return form from the original order #470155412, when preparing your return package. I also ask that you indicate reason code 11 for the wrong item being returned.
I have issued a credit of $10.00 to your Visa account for return postage. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for this credit to appear on your monthly statements.
If there are any additional costs, please fax a copy of your postal receipt to (917)522-7003 and this amount will be reviewed for further assistance with an additional credit. Please also include ATTN: Ceks394, DEPT # 371 and ORDER #470155412 on the cover sheet of your fax.
Крикатуля можете оставить себе, возвращать ничего не надо