puppun, да обычная дебетовая карта втб24, оплатила ей уже несколько полученных заказов в разных зарубежных инет-магазинах, асос и другие
А сегодня получаю это письмо...
Что не так?...
Я поняла, что им нужна выписка с карты, паспорт и подтверждение адреса...
Деньги за заказ заблокировали, но не сняли...
Oops! Your ASOS order was unsuccessful
Dear Maria,
We’re sorry we’ve had to cancel your order.
After checking the information provided, we haven’t been able to validate all your details – we need a few extra pieces from you before we’re able to complete your future orders.
What’s next? You’ll need to send us the following:
A copy of your passport, ID card or driving licence.
A copy of your payment card statement dated within the last three months, clearly showing your name and billing address. Please blank out your card number, but leave the last four digits visible.
The delivery address and the name of the person who will sign for future orders. If this is a work address, please provide the company name.
Please ensure that the billing address on your account is the address associated with your payment card.
Save documents as jpg, gif or pdf files, and email them back to us. If we need anything else from you we’ll let you know right away. Once security checks are completed, the information supplied will be destroyed.
Just so you know:
Because this order has been cancelled, we haven’t taken any money from your account.
When an order is placed, ASOS gets authorisation from your card issuer to debit your account. However we don’t take the money until the order is sent to our warehouse.
If the funds haven’t been released back into your account, please speak to your card issuer. They’ll be able to let you know when they can release the funds back to you – usually within 10 working days.
We’re sorry we’ve been unable to validate all your details and look forward to hearing from you soon.
Thanks,
ASOS
Any questions? Get in touch by Email, or take a look at our Help Pages.
