Народ, мне прислали письмо, пыталась перевести в гугле.Нифига не поняла.Помогите плиз первести, что они написали мне.
Re: Missing parcel despatched on 12 December 2012, Order Ref No. 109.... which contained the items listed at the end of this letter.
We are so sorry that the parcel containing your order, sent via Royal Mail, never reached you. We send thousands of parcels using Royal Mail’s Packet Post service. We use this service for all of our lightweight deliveries because it ensures an extremely high rate of successful deliveries. We are so sorry that on this occasion your parcel has gone astray.
On the above date we sent you a parcel containing our knitwear and you have duly notified us that the parcel has not been received. Our priority is that you receive a replacement garment. Unfortunately we need you to help us with this matter by kindly returning this letter in the enclosed envelope confirming the parcel never arrived; otherwise we are unable to claim for any loss we have incurred. I hope that you understand.
The details requested below do NOT refer to any replacement that MAY have been sent to you
. Has the item been received/returned yet? Yes/No
since the original was reported missing.
If Yes, on what date?
Have you contacted your own local Royal Mail Customer Service Centre or local Delivery Office about this loss? Yes/No
If Yes, please give details.
As soon as this paperwork is completed and received by us, replacement items can be despatched.
Please can you sign and date this letter, then return it in the enclosed envelope. Thank you for your assistance, we are very sorry for any inconvenience caused.