Девочки, мне Вика прислала дырявое платье. и я им написала письмо и выслала фото с браком. На что они мне овтетили, что
Thank you for taking the time to contact us. I completely understand your concern for the defective merchandise that you have received. On behalf of Victoria's Secret, I would like to apologize for the disappointment we have caused; my only focus now is to make things right for you.
I am happy to process a replacement package that would arrive to you in 3-10 business days or I can issue a refund for the merchandise. Please reply to this email with the resolution you’d prefer.
I kindly ask that you please keep or dispose of the defective merchandise, as I do not want to inconvenience you with returning it. Please understand that I am asking you to keep the defective item in response to the situation you have encountered. Our usual return procedures are explained on the Return/Exchange form enclosed in each package.
Natalya, please again accept my sincerest apology. We look forward to assisting you with your replacement or refund soon.
Я им написала, чтобы выслали повторно тоже самое платье. На что мне ответили, что
: Thank you for your email regarding the defective merchandise that you received. We apologize for any disappointment that this matter may have caused.
I would like to process a replacement package for the Eyelet-trim Maxi Dress, #299-223, Color white, Size 0, $23.99, however, it is no longer available. Please advise us if you would like to order an alternate item or a refund. If requesting an alternate item, please reply to this email with the item number, color, and size of the desired item.
If you need further assistance, please reply to this email or call anytime.
Блин я выбрала замену и написала им, чтобы выслали мне другую вещь, написала код , цвет и размер. на что они мне ответили фот это:
Thank you for your email regarding the status of your order. We regret any disappointment this may cause.
Unfortunately, we are unable to replace or credit a package until after the expected delivery date has passed. Please note that tracking information may not appear for up to 6 business days.
We assure you that your order has shipped and should arrive on or before August 5, 2013.
If you don’t receive your package by August 5, 2013 and we confirm that it did not arrive, please reply to this email and let us know if you would like a refund or a replacement for the package. If requesting a replacement, please confirm the shipping address for prompt delivery.
You can check the status of your order or view your order history online by clicking on the link below.
Что это значит? Я им написала уже кучу писем, а они всегда высылают один и тот же ответ. Такое ощущение, что они не читали предыдущие сообщения. И не хотят ни деньги вернуть, ни выслать замену! что это значит? Помогите плиз!
И почему я должна ждать до 5 августа? О чем они вообще?
Ведь сначала предложили вещь не возвращать им и предложили на выбор замену, а сейчас я не понимаю, что они хотят.
, помогите, пожалуйста, посчитать на какую сумму у меня обмен (планирую через Live Chart) на $134,99 или $123.94?
