девочки, помогите советом!
У меня в посылке трусы от купальника были не того цвета и пришло кривое платье: юбка с одной стороны короче на 2 см и на спинке широкие бретели тоже кривые, одна короче другой на 2-2,5 см, да еще дырочка на юбке
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Я написала такое письмо:
I'm very disappointed of several items from my recent order number 427155868 which you've sent me last week.
The first my claim relates to Side-tie scoop bottom poesia aqua (#KB-252482). In reality I received this bottom in the color "turquoise" . And this color doesn't match with the "poesia aqua" color of the Retro push-up halter top at4-poesia aqua/pistachio bati(#KB-256883) which was in this order too. I have attached to this letter photos, please, check the photo #1, 2 to see it.
The next claim relates to The V-neck sleeveless dress s56-passionberry (#KJ-256470) size S. I was confused and unpleasant impressed by this dress. It was made so crooked that it is impossible to wear it. I made a few photos, which show the difference of the length of the skirt and the length of the straps on the back of dress from each other. And I found a hole in the skirt. Please, check my photos.
My younger sister will have vacations through 2 weeks and she has a realy big problem: she can't wear her new swimsuit and new dress. And for me it is particularly unpleasant, because I bought these things to her as a gift.
Could you please solve this problems.
на что получила вот такой ответ:
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Thank you for your e-mail regarding our return and exchange procedures. We are happy to assist you with your inquiry.
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. We invite you to return or exchange your merchandise via mail, or to expedite your exchange process, you may call our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (Outside the U.S. and Canada) and one of our representatives will be happy to assist you in placing a phone exchange.
The dress is no longer available so we are unable to ship another one but the swim suit can be exchanged for another color.
To ensure prompt and safe delivery, we ask that you send the merchandise back to us via United Parcel Service (UPS) or by insured, prepaid mail. Victoria’s Secret is not responsible for the return postage fee and we do not have any information regarding these costs. Please ship your package to the following address:
Complete return and exchange instructions and a printable return form are now available within the Customer Service section on our site. To view this information click on the link below or ‘copy and paste’ the URL into the address line of your browser:
If you need further assistance, please reply to this e-mail or call anytime.
Yulia, Victoria’s Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for shopping with Victoria’s Secret.
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Т.е. ВС предлагает мне выслать вещи за свой счет обратно и они мне их поменяют? Или я не так поняла?
Я хотела, чтобы за платье мне вернули деньги, потому что оно оказалось полной фигней. И если и делать возврат платья - то только за их счет, т.к. брак на платье - исключительно их вина!
А трусики от купальника - в принципе, чтобы не платить за возврат я готова оставить себе.
Посоветуйте, пожалуйста, как им это написать, чтобы поняли и вернули 30$ за платье...