Добрый день!!! Девочки, помогите, я врепвый раз сталкиваюсь с такой ситуацией: пришла в заказе кофточка - а на ней пятно( Я насочиняла письмо VS с таким смыслом, что получила сегодня заказ - а там на кофточке пятно. И приложила фото к письму. Задала вопрос - "Как Вы предлагаете решить данный вопрос?" на что они мне прислали 2 письма, помогите правильно их перевести, ПОЖАЛУЙСТА!!!
1. Dear Evgeny,
Thank you for taking the time to contact us. It is my privilege to respond to you personally.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the defective condition of the merchandise you received, I am processing a replacement order which is expected to arrive to you within 10 business days. The confirmation number for the replacement package is #477325735. Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
You may view the details of your order history and check the status of your orders by clicking on the link below, or ‘copy and paste’ the URL into your browser.
http://www.victoriassecret.com/order-status/
We ask that you please keep or dispose of the merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
It's our goal to touch our customers’ lives with quality products—from little luxuries to must-haves—along with memorable experiences and exceptional service. If there's anything more we can do for you, please e-mail or call us any time.
Order #476547900
Warmest Regards,
Nicole C.
VictoriasSecret.com Customer Service
Visit
www.VictoriasSecret.com
Phone 1.800.475.1935 or (outside the U.S. and Canada) 1.937.438.4197
Fax 1.937.438.4290
2. Dear Evgeny,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
If you need assistance, please contact us at (877) 260-8419, Monday - Friday 8am to 4:30pm EST and a specialist will be happy to help you.
All charges are processed in U.S. currency.
Thank you for choosing Victoria's Secret.
Sincerely,
Victoria's Secret Customer Care
Limited Brands Direct Fulfillment, Inc.
8655 East Broad St.
Reynoldsburg, OH 43068
написала гневное письмо, посмотрим, чем закончится((
