девчки ! вот что вика ответила по поводу замены плавок
помогите разобраться до конца... вроди как через слово поняла что они мне вышлют юпс, а во втором требуют вернуть те которые они прислали.... трусы стоят 10 уе а они мне высылают по 14(отображается в списке заказов)
Hello Anna,
Thanks, so much, for taking the time to respond about the incorrect merchandise that you received. I apologize for any disappointment this matter has caused.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the incorrect item that you received, I am processing a replacement order which is expected to arrive to you within 14 to 21 business days. The confirmation for the replacement package is # 483675648 . Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
Victoria's Secret values each of our customers Anna, and I hope you will grant us the opportunity to serve you again in the future. If there's anything more we can do for you, please email or call us any time.
Order # 482136895
Regards,
Dear Anna,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
If you need assistance, please contact us at (877) 260-8419 , Monday - Friday 8am to 4:30pm EST and a specialist will be happy to help you.
All charges are processed in U.S. currency.
Thank you for choosing Victoria's Secret.
Sincerely,
Victoria's Secret Customer Care
Limited Brands Direct Fulfillment, Inc.
8655 East Broad St.
Reynoldsburg, OH 43068
помогите разобраться до конца... вроди как через слово поняла что они мне вышлют юпс, а во втором требуют вернуть те которые они прислали.... трусы стоят 10 уе а они мне высылают по 14(отображается в списке заказов)
Hello Anna,
Thanks, so much, for taking the time to respond about the incorrect merchandise that you received. I apologize for any disappointment this matter has caused.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the incorrect item that you received, I am processing a replacement order which is expected to arrive to you within 14 to 21 business days. The confirmation for the replacement package is # 483675648 . Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
Victoria's Secret values each of our customers Anna, and I hope you will grant us the opportunity to serve you again in the future. If there's anything more we can do for you, please email or call us any time.
Order # 482136895
Regards,
Dear Anna,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
If you need assistance, please contact us at (877) 260-8419 , Monday - Friday 8am to 4:30pm EST and a specialist will be happy to help you.
All charges are processed in U.S. currency.
Thank you for choosing Victoria's Secret.
Sincerely,
Victoria's Secret Customer Care
Limited Brands Direct Fulfillment, Inc.
8655 East Broad St.
Reynoldsburg, OH 43068
, нужен текст приблизительно такой.
Все сюда 
) балуется?