Шаблоны писем в VS
- Автор темы Tory
- Дата начала
- Статус
Плиз,хелп! В марте заказала купальник-верх и низ.Низ отгрузили сразу-он у меня,а верх был в бэке до мая.И вот залажу в заказы,а они его отменили сами,мне писем не присылали,деньги всегда есть на карте-те это не моя вина.Купальник стоит 150 уе-и вот сижу я с низом за 72 уе и отмененным верхом.Помогите составить текст письма-что во. Такая ситуация,низ мне ненужен,отправить его назад я не могу-делала заказ на американский адрес шипа.Хочу получить деньги на карту или может что они предложат в такой ситуации.
я тут снова в шоке от ВС, вообщем вот их ответ на мое письмо, чтоб мне выслали снова мои плавки, а другие плавки я отправлю обратно если мне возместят расходы почты(самое смешное что почта обойдется мне дороже чем эти плавки они стоят 15дол)
Помогите плиз еще раз, как мне их убедить возместить расходы почти, а то какой то шантаж если не вернете в течении 30 дней вам придется заплатить за плавки которые были отправлены по ИХ ошибке!
Dear Regina,
Thank you for taking the time to contact us. I understand you've been sent the wrong swimwear. I apologize for any disappointment this may have caused.
I have processed a replacement package for the Beach Sexy®Paisley Banded Low-rise Bottom. However, the item is not available for immediate shipment. This item is on backorder with an expected ship date of May 31, 2012. I have reserved this item for you.
Your Visa account will be credited until we are able to reship your merchandise. When your item becomes available for shipment, Visa account will be charged at that time. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statements. Your confirmation number for the credit is #4
You may use the information below to return the defective item you received. We kindly ask that you return this merchandise within the next 30 days to avoid an additional charge.
For your convenience, we have provided a pre-paid UPS/USPS return label on your invoice for returns within the United States. You can use the USPS label and place your package in your mailbox for pickup or drop it off at the Post Office. Or you may use the UPS label and give your package to any UPS driver or take it to a UPS drop-off location.
**Please be sure to use the Return/Exchange form from the original order, #477, when preparing your return package.
You can check the status of your order or view your order history online by clicking on the link below.
http://www.victoriassecret.com/order-status/
If we can assist you further, please reply to this email or call anytime.
Regina, please accept our apologies. We take customer service seriously at Victoria's Secret and look forward to serving you again in the future.
Order #
Sincerely,
вот еще одно письмо от них чуть позже
Dear Regina,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
Помогите плиз еще раз, как мне их убедить возместить расходы почти, а то какой то шантаж если не вернете в течении 30 дней вам придется заплатить за плавки которые были отправлены по ИХ ошибке!
Dear Regina,
Thank you for taking the time to contact us. I understand you've been sent the wrong swimwear. I apologize for any disappointment this may have caused.
I have processed a replacement package for the Beach Sexy®Paisley Banded Low-rise Bottom. However, the item is not available for immediate shipment. This item is on backorder with an expected ship date of May 31, 2012. I have reserved this item for you.
Your Visa account will be credited until we are able to reship your merchandise. When your item becomes available for shipment, Visa account will be charged at that time. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statements. Your confirmation number for the credit is #4
You may use the information below to return the defective item you received. We kindly ask that you return this merchandise within the next 30 days to avoid an additional charge.
For your convenience, we have provided a pre-paid UPS/USPS return label on your invoice for returns within the United States. You can use the USPS label and place your package in your mailbox for pickup or drop it off at the Post Office. Or you may use the UPS label and give your package to any UPS driver or take it to a UPS drop-off location.
**Please be sure to use the Return/Exchange form from the original order, #477, when preparing your return package.
You can check the status of your order or view your order history online by clicking on the link below.
http://www.victoriassecret.com/order-status/
If we can assist you further, please reply to this email or call anytime.
Regina, please accept our apologies. We take customer service seriously at Victoria's Secret and look forward to serving you again in the future.
Order #
Sincerely,
вот еще одно письмо от них чуть позже
Dear Regina,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
LIKA11, а как объяснить то. что вещи иногда приходят как будто поношенные, затертые, в катышках.. 
koalla, жаль, что Вы удалили письмоЯ бы привела строчки из него, которые демонстрируют, что оно было переведено через переводчик вроде translate.ru. Помню только, что вместе с "I" было использовано "is" =]] Любой школьник знает, что следовало бы использовать "am".
Сарказм я не оценила, ибо "супер знатоком" себя не называла. Просто Вы медвежью услугу оказали
Перевод:
Dear Sir or Madam
Thank you for your service.
I have been a customer of Victorias Secret shop (или какой там магазин?) for a long time.
But there is a issue with your service. I live in Russia and I have to order your cloth with help of intermediary, because there is no ability to choose Russia in the country option.
Service of intermediary takes too much money so I am gonna bring to an end buying your
goods. I am really upset and dissapointed about it.
So please, could you add Russia to your shipping country list? I am sure it would be cost-effectively for you.
I am looking forward to hearing from you.
Sincerely,
Olga (тут Ваше имя)
Нет просто я на самом деле пытаюсь практиковаться в написании письма в школе я никогда не учила английский, перевожу я все со славарем, а потом как не смешно звоню знакомой (она филолог ин.яз в СПб ГУ) и спрашиваю понятно или нет. Она говоит смысл понятен. Про неточности я впринципе знаю она о них предупреждает но как мне было озвучено что там и так все поймут. Ну вот такие у нас преподы в Питере.
Я на самом деле рада что в этой компании есть человек который знает английский лучше.
Просто манера написания ответов у вас очень резкая. Я не только про себя. И я веду все к тому, что можно аккуратно человеку намекнуть, что у вас не верно, наверное нет опыта и лучше бы это звучало вот так.
И даже медвежья услуга может пригодиться если на данный момент лучшего нет, а очень надо. Ведь смысл письма все равно понятен, хоть и не совсем грамотный.
А о каком то переводчике я ничего не знала ибо сейчас я на этот транлайт залезла и могу сказать что с ним у меня будет более граммотное письмо(только пользоватья им научусь)
девочки уже 3 дня пишу в вс,
причем с разных почтовиков
мне просто не отвечают,
не приходит автоответ, вообще не чего,
у кого нибудь есть похожие траблы?
причем с разных почтовиков
мне просто не отвечают,
не приходит автоответ, вообще не чего,
у кого нибудь есть похожие траблы?
девочки, вчера оформила заказ и в течении получаса сразу написала им письмо с просьбой поменять цвет, они только сейчас мне вот что ответили:
Dear Elena,
Thank you for your e-mail request to change the merchandise on your recent order. We regret any disappointment this may cause.
After reviewing your order, we regret to inform you that we are unable to make updates or cancel it at this time as we have already received credit card authorization for the order. Our records indicate that your order #******** has processed for shipment and is expected to arrive to you on or before August 27, 2010.
If an order is still pending for credit card authorization, the order may be cancelled or changed. However, once an order has been authorized, it is immediately transferred to our distribution center for shipping and the order can no longer be modified. This is done to ensure your order is received as quickly as possible. When requesting a modification to future orders, we recommend calling us directly as this will provide us a greater chance of making changes before the order is processed.
Should you need to return any merchandise, please click on the link below, or 'copy and paste' the URL into the address line of your browser.
http://www.victoriassecret.com/CustomerService/ShoppingOurSite/Returns
To expedite your exchange process, we invite you to contact our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada), and we will be happy to place a phone exchange order and waive the Standard shipping and handling charge.
You can check the status of your order or view your order history online by clicking on the link below.
http://www.victoriassecret.com/order-status/
If you need further assistance, please reply to this e-mail or call anytime.
Elena, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
Order #********
Sincerely,
Zella G.
VictoriasSecret.com Customer Service
Я так понимаю мне отказали в замене цвета ??? как думаете попробовать еще раз написать или уже без толку ???
Dear Elena,
Thank you for your e-mail request to change the merchandise on your recent order. We regret any disappointment this may cause.
After reviewing your order, we regret to inform you that we are unable to make updates or cancel it at this time as we have already received credit card authorization for the order. Our records indicate that your order #******** has processed for shipment and is expected to arrive to you on or before August 27, 2010.
If an order is still pending for credit card authorization, the order may be cancelled or changed. However, once an order has been authorized, it is immediately transferred to our distribution center for shipping and the order can no longer be modified. This is done to ensure your order is received as quickly as possible. When requesting a modification to future orders, we recommend calling us directly as this will provide us a greater chance of making changes before the order is processed.
Should you need to return any merchandise, please click on the link below, or 'copy and paste' the URL into the address line of your browser.
http://www.victoriassecret.com/CustomerService/ShoppingOurSite/Returns
To expedite your exchange process, we invite you to contact our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada), and we will be happy to place a phone exchange order and waive the Standard shipping and handling charge.
You can check the status of your order or view your order history online by clicking on the link below.
http://www.victoriassecret.com/order-status/
If you need further assistance, please reply to this e-mail or call anytime.
Elena, Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
Order #********
Sincerely,
Zella G.
VictoriasSecret.com Customer Service
Я так понимаю мне отказали в замене цвета ??? как думаете попробовать еще раз написать или уже без толку ???
Девочки, здравствуйте! Подскажите, пожалуйста! Получила на днях посылку ЮПС, не доложили мне туда трусики. При этом в день получения посылки я оплатила следующую. Я срочно написала им письмо, воспользовалась шаблоном с сайта и еще дописала такую фразу - ...в мой адрес собирается новая посылка под таким-то номером... доложите трусики туда))) ни ответа ни привета... и посылку уже отправили... вот так... как думаете доложили? и вообще как скоро они на письма отвечают?
Мне ВС прислала не того размера плавки, я им сообщила, вот ответ:
Thank you, so much, for taking the time to contact us regarding the merchandise you recently received. I apologize that you were inadvertently shipped the incorrect merchandise.
I have processed a replacement package for the correct merchandise at no additional charge and you should receive it within the next 3-10 business days. I kindly ask that you return the incorrect merchandise back to our facility within the next 30 days.
You may use the return and exchange form that was enclosed with your original package. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
Victoria's Secret - North American Office
8695 E. Broad St
Reynoldsburg, OH 43069 - 9715
U.S.A.
**Please be sure to use the return form from the original order #470155412, when preparing your return package. I also ask that you indicate reason code 11 for the wrong item being returned.
I have issued a credit of $10.00 to your Visa account for return postage. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for this credit to appear on your monthly statements.
If there are any additional costs, please fax a copy of your postal receipt to (917)522-7003 and this amount will be reviewed for further assistance with an additional credit. Please also include ATTN: Ceks394, DEPT # 371 and ORDER #470155412 on the cover sheet of your fax.
Девочки, че делать? Придется по-любому отправлять им эти плавки?
Christina_x добавил 25.01.2012 в 02:49
Это я протормозила, не дочитала нормально письмо, а они, оказывается, скинули мне уже на карту 10 баксов на отправку плавок им... Надо отправлять?
Thank you, so much, for taking the time to contact us regarding the merchandise you recently received. I apologize that you were inadvertently shipped the incorrect merchandise.
I have processed a replacement package for the correct merchandise at no additional charge and you should receive it within the next 3-10 business days. I kindly ask that you return the incorrect merchandise back to our facility within the next 30 days.
You may use the return and exchange form that was enclosed with your original package. Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery to:
Victoria's Secret - North American Office
8695 E. Broad St
Reynoldsburg, OH 43069 - 9715
U.S.A.
**Please be sure to use the return form from the original order #470155412, when preparing your return package. I also ask that you indicate reason code 11 for the wrong item being returned.
I have issued a credit of $10.00 to your Visa account for return postage. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for this credit to appear on your monthly statements.
If there are any additional costs, please fax a copy of your postal receipt to (917)522-7003 and this amount will be reviewed for further assistance with an additional credit. Please also include ATTN: Ceks394, DEPT # 371 and ORDER #470155412 on the cover sheet of your fax.
Девочки, че делать? Придется по-любому отправлять им эти плавки?
Christina_x добавил 25.01.2012 в 02:49
Это я протормозила, не дочитала нормально письмо, а они, оказывается, скинули мне уже на карту 10 баксов на отправку плавок им... Надо отправлять?
Последнее редактирование:
Ой, извиниет, про свитер это другой брак( 2 посылки пришло в одной кружка с трещиной в другой свитер с дыркой)По свитеру я поняла что мне делать.
А по кружке в одном письме-выкинете вещь, в другоом- верните нам (как я поняла)....вот и не знаю что мне с ней делать...кружка дешевая,пересылка дорогая....
Вот письма по поводу кружки:
Hello Ekaterina,
Thank you for taking your time to contact us. I understand your concern regarding your recent ordering experience. I apologize for any disappointment this matter has caused.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the defective condition of the coffee tumbler you received, I am processing a replacement order which is expected to arrive to you within 10-14 business days. The confirmation number for the replacement package is #497520403.
I ask that you please keep or dispose of the merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
If you need further assistance, please reply to this email or call anytime.
Ekaterina, we are committed to providing an exceptional experience for our customers. Thank you for contacting Victoria’s Secret.
Order #170536121
и второе продублировала:
Dear Ekaterina,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
If you need assistance, please contact us at (877) 260-8419, Monday - Friday 8am to 4:30pm EST and a specialist will be happy to help you.
А по кружке в одном письме-выкинете вещь, в другоом- верните нам (как я поняла)....вот и не знаю что мне с ней делать...кружка дешевая,пересылка дорогая....
Вот письма по поводу кружки:
Hello Ekaterina,
Thank you for taking your time to contact us. I understand your concern regarding your recent ordering experience. I apologize for any disappointment this matter has caused.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the defective condition of the coffee tumbler you received, I am processing a replacement order which is expected to arrive to you within 10-14 business days. The confirmation number for the replacement package is #497520403.
I ask that you please keep or dispose of the merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
If you need further assistance, please reply to this email or call anytime.
Ekaterina, we are committed to providing an exceptional experience for our customers. Thank you for contacting Victoria’s Secret.
Order #170536121
и второе продублировала:
Dear Ekaterina,
Thank you for contacting us about the item(s) you received in your recent order. We apologize for any inconvenience this may have caused.
Please return the original item(s) as soon as possible so that your return is received within 30 days. This will prevent a charge on your credit card.
How to Return Items:
1. Indicate the reason for your return on the original invoice in the Return Reason Code box using one of the following:
Reason code 11: Wrong item shipped
Reason code 19: Defective
2. Use the pre-paid return shipping label attached to the invoice from the original order.
3. Only include the defective or wrong item(s) in this return.
4. If you have not already returned the original merchandise, please include a copy of this email with your return shipment
If you need assistance, please contact us at (877) 260-8419, Monday - Friday 8am to 4:30pm EST and a specialist will be happy to help you.
Девочки, ко мне посылки ПОСТОЯННО приходят в рваных коробках, очевидно, что их коробки оч хлипкие (вес 4 кг. уже не выдерживают), сегодня мне несколько вещей отдали отдельно (трусы и тюбики) мелочевка вываливается где-то по пути, к счастью, ещё ничего не терялось, но каждый раз стресс )) Хочу им написать письмо, чтобы отправляли в более прочной упаковке. Помогите, пожалуйста, с текстом!
Девочки, все верно... вычли 15дол из многоуровневой в $30 и вернут на карту $12.
Тоже лишними не будут
- Статус