weterok добавил 20.10.2011 в 18:43
Девочки, помогите с переводом плиз! Я со своим немецким
![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
не понимаю, что они мне предлагают.
Hello Vera,
Thanks for taking the time to get in touch with us regarding the wrong merchandise that you received. I regret any disappointment this matter may have caused.
I would be pleased to process a replacement package for you that would arrive in 10 business days or we can issue you a refund for the merchandise.
I ask that you please keep or dispose of the merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/Exchange form enclosed in each package.
Please inform us of the action you wish for us to take and we will be happy to assist you.
Vera, please accept our sincerest apology. Victoria’s Secret believes customer service does not end after the sale. We look forward to the opportunity of serving you in the future.
Order #460810993
Kindly,
Rosalie H.
VictoriasSecret.com Customer Service
Visit
www.VictoriasSecret.com
Phone 1.800.475.1935 or (outside the U.S. or Canada) 1.937.438.4197
Fax 1.937.438.4290