Девочки, помогите пожалуйста. У меня тут вообще катастрофа случилась) Делали в самом начале распродажи большой заказ на 500 $. Еще при оформлении заказа возникла проблема, когда клали вещи в корзину все было нормально, но после полного оформления в заказе появились вещи с совершенно другими названиями цветов. Мы написали письмо, мол так и так и нам ответили:
Hello Ekaterina,
Thank you for taking the time to contact us. It is my pleasure to assist you.
I assure you that the correct colors were ordered. Our invoices may reflect a different color name, however, the color code remains the same and confirms that the correct colors were processed. I am sorry for any confusion this may have caused.
Ekaterina, I hope you love all of your items when they arrive. Thank you for choosing Victoria’s Secret.
Order #468426873
Kind Regards, Tiffany F.
И вот наконец-то приходит мой заказ. Я открываю коробку...и что я вижу: Три лифа неправильных цветов и не хватает одних трусиков. Я пишу ВС с ооочень подробным описанием того, что вообще произошло. Я им и копию переписки отправила, в которой они мне писали что все будет нормально, и принтскрины того, что я клала в корзину и далее фотки того, что мне в итоге пришло.
И вот итоговая переписка:
Dear Victoria s Secret!
My order number: 468426873
I respect your work. I love your products very much and want to say thank you for all what you do!
But, unfortunately, it isn t the first time you confuse my order. Recently, I made a big order and there was a problem with the colors of the things. I wrote you a letter (copy enclosed), and you said that everything will be fine, and I ll get that thing that I have ordered.
Today I received my package and I was horrified to find that you have sent me things are not the colors that I ordered and I didn t get one item( The Lacie. Cheeky panty. Size: S, Colour: Berry Gloss W/ Black Trim (T01) ) I'm extremely upset, I waited this parcel so long.
I tried to explain you all the photo captions. I hope you will understand what I mean.
I hope you solve this problem.
Thank you, looking forward your answer!
Sincerely,
Ekaterina Bondarenko.
Dear Ekaterina,
Thank you, so very much, for taking the time to contact us regarding the panties missing from your order. I apologize for any inconvenience this matter may have caused.
I regret that you did not receive your complete order. Our records indicate that all merchandise was included in your package.
We`d like to ask you a few questions to help resolve this as quickly as possible. Please call 1-800-475-1935 or 1-937-438-4197, or email us with the information listed below:
What is the item number for the merchandise that is missing?
Was there an item included in your package that you did not order?
Would you like a replacement or credit for the missing item?
I see that we have issued a credit to your Visa account for the merchandise you receive in the wrong colors.
Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your statement. The confirmation number for this refunded package is # 472000914
Ekaterina, youve chosen Victorias Secret. We consider that a privilege. So, if there is anything else with which we can further assist you, please be sure to email or call us at any time.
we take customer service seriously at Victorias Secret and look forward to serving you again in the future.
Order #468426873
Kind regards,
Darlene H.
Darlene, thak you for your answer!
The item number which missing is SH-249469. Colour: Berry GlossW/Black trim. Size: S
There is no any items in my package that I didn t order.
I don t want you return me money. I would like that you send me that things that I have ordered again with right colors.
I hope you ll consider my wishes.
Hello Ekaterina,
Thank you for taking the time to contact us. You have asked about the item missing from your order. It is my privilege to respond to you personally.
This item has already been included in the refund of $358.82. Please allow 3 to 5 business days for the credit to post to your account and up to 2 billing cycles for this credit to appear on your monthly statements.
I want you to know that we strive to touch our customers’ lives with quality products—from little luxuries to must-haves—along with memorable experiences and exceptional service. If there is anything else with which we can further assist you, please be sure to email or call us at any time.
Cordially,
Noelle B.
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Я не хочу возвращать им все вещи. Тем более мой заказ был на 432 доллара, а они дают мне, так сказать, лимит на возврат 358 долларов. Это потеря для меня почти в 100 долларов, да и все остальные вещи меня устраивают. Я хочу чтобы они прислали мне то, что они перепутали и доприслали те трусики, которых не было в посылке. Максимум я могу прислать им то, что они выслали мне неправильно, да и то, с полной оплатой ими пересылки. Подскажите плз как быть и что делать. Я не сильна в английском и не хочу остаться в полной ж!) Заранее спасибо и извините за поэму
), ЮПС в курсе, обещали отправить информацию об отсутствующей вещи Вике, но при этом мне тоже надо написать Вике письмо.
Если не поймут, то отправлю им ваше письмо
