2 Ташенция
Может и принесет пользу вам моя переписка, посмотрите, приведу все, так понятнее, что откуда потом повыдергивать можно по смыслу подходящего для вас
Получив посыль, пишу,
Dear Rosie,
Yesterday I received a parcel from your company. All items are fine. Thank you for your job.
However a strange situation did occur.
I asked you in my first letter not to add the P&P(Postage & Packing: £44.15 ) to the unit value in the Commercial Invoice (In our country we don't have to pay customs fee for the shipping cost).
In Delivery advice note I see
Good&VAT: 253.79
Postage & Packing: 38.39
P&P VAT: 5.76
But in Commercial Invoice I see
Total Value: GBP 297.94
Shipping Cost:
The Operations Support issued the Commercial Invoice where they indicated the total sum of that despatch: 297.94 GBP. The value of Post&Packaging and P&P VAT were not deducted from this amount.
I regret to say that i had to pay extra money (approx. 15 GBP) as the customs fee.
That's a shame not for goods but for the delivery.
I'm planning to make another order from MC soon and humbly beg you to indicate the Shipping Cost in the Commercial Invoice the same way you do it in the Delivery advice note.
I hope this info was of good use.
I was also wondering shoudn't the VAT be refunded as well?
Thanks again
Kind Regards
Olga
Мужик ответил
Dear Olga,
Thank you for your email.
VAT tax was only added onto two of your items as childerns clothing is exempt.
This was on line 2 and 11, 0.75p and 0.94p respectively.
We have refunded you this charge.
We do not refund any postage charges.
As we do not issue the invoices from our office, these are all issued from the warehouse, we forwarded your previous correspondence to them.
Perhaps they are not able to adjust their process for an individual upon request.
I hope this information is of use.
Kind Regards
Gavin W Smith
Customer Care Advisor
Я пишу, типо стебаюсь
Dear Gavin W Smith
Thank you for your email.
Thank you for your personal customer relationship for an individual)))
I have absolutely no requests. All I wanted was to ask you humbly to separate the value of goods from P&P charge in Commercial Invoice similar way to Delivery advice note. Are these all issued from the warehouse? Why are they issued in different ways? That's a bit strange, because my order from 20/10/2009 was issued correctly (without adding the shipping cost).
Anyhow if it is a problem to make the Commercial Invoice and Delivery advice note identically, i'm not so tragical about it)))
I shall have to make a new order less than usuall.
Non refundment of any postage charges arouses the same surprise.
In my past orders the VAT was refunded as well.
It's a pity that your standards have changed
I hope this is of no hard feelings, if I may say so)))
Kindest Regards
Olga
последнее письмо с неутешительными пока для нас выводами 
Dear Olga,
Thank you for your e-mail.
I am sorry but we cannot separate the invoices.
We do appreciate your feedback as it provides us with the opportunity to improve the service we are able to provide our customers so thank you for taking the time to write to us on this occasion.
I have forwarded your comments on to our operations team so that this can be taken into consideration and our team will be able to use your correspondence as a valuable reference.
Although I am unable to promise you immediate changes I can assure you that your comments will be taken into consideration for the future.
Please accept my apologies for any inconvenience this may have caused.
Kind Regards
Louise Jolly
Customer Care Advisor
Девочки,поделитесь кодиками плиз