Ну вот, а теперь еще на Дэвида нарвалась!
Девочки, кто на Дэвида попадал, вы новое письмо писали или продолжали в том же отвечать?
Isadora, вчера писала им письмо на возврат ват от 16 июля, мне написали чтобы через 30 дней после получения посылки нгаписала им письмо повторно
У меня 30 дней будет завтра! Напишу еще раз.Это шаблонное сообщение от асоса, мне тоже такое приходило, не обращайте внимания, напишите еще раз про ВАТ завтра.
30 дней прошло с момента получения Вашего заказа?
Many thanks for emailing us with your query.
It has been passed to one of the Customer Care Team and rest assured they will be looking to resolve the matter as soon as possible. As soon as we have a resolution for you, we?ll let you know.
Thanks for your patience and we?ll be in touch as soon as we can.
ASOS Customer Care
Thanks for getting in contact.
It can take up to 10 working days from the date you post a return for it to be delivered to us. We want to assure you that we are currently processing goods within 24 hours of receiving them into our Returns Warehouse.
If you?ve already allowed 10 working days (not including weekends) and haven?t yet received an email letting you know your return has been processed, please allow a further 4 working days for the return to be processed, as Royal Mail are experiencing delays returning items to our Warehouse.
After this you can get back in touch with us and we will sort out the problem for you immediately. Please attach your proof of posting to the email, or fax it to us on 01442 835850, including your order number.
Below is some information you may find helpful
If you have asked for a replacement:
We will issue you with a replacement as soon as your return has been processed. This is subject to available stock and you will receive an email when your replacement goods have been packed and dispatched. Replacements are sent using the same delivery service as the original order.
If your requested replacement is not in stock, we will automatically refund you and an email will be sent to you to confirm this.
If you?ve asked for a refund:
Once we have processed your returned goods, we will issue a refund and send you an email confirming the details of what we have refunded. The refund will automatically be processed back to the card used to make the original purchase and can take up to 10 days to appear on your account, depending on who your card issuer is.
General Returns Info:
Please be advised that Sale items are returnable under our Returns Policy.
We understand this is frustrating for you to be waiting for a return and thank you for your continued patience.
All the best,
ASOS Customer Care
Вы так шутите ? Какой ещё вопрос ? Вопрос был один - почему за заказ я заплатила сумму отличную от заявленной стоимости товара + пересылка.
Дело не в 4 фунтах и отменять заказ я не собираюсь ! Но сам факт налогообложения возмущает !