bad_katty , Ptaha, я решила такую ситуацию два дня назад . Вот письмо , которое писала в кастомеркэр :
Hello VS !
Order Number: 46хххххх
Customer Number: xxxxxxOrder Date: 12/03/2011
Ship Date:
Ship Method: OTHER
Today I have ordered e-gift for my friend - now order status - ALL ITEMS SHIPPED . But she said , that she have not recive e-gift with $60 yet . Also I Have no recive confirmation - that e-gift has been sent . Can you help me ?
With Best Regards
На это письм получила ответ :
Dear ххх,
Thank you, so much, for taking the time to contact us. You've ask us about your Egift Card.It is my privilege to respond to you personally.
We sent your Egift Card and activation instructions on December 03, 2011 to the requested email address. Please allow 24 hours for the Egift Card to be delivered.
Rosi, You’ve chosen Victoria’s Secret. We consider that a privilege. So, if there is anything else with which we can further assist you, please be sure to email or call us at any time.
Order #46хххххххх
Warm Regards,
Angela O.
VictoriasSecret.com Customer Service
Письмо с подтверждением , того что карта отослана - пришло на следующий день на оба адреса