жду возврат от 26 октября, уже везде написала асосу, а они все шлют вот эту чушь:
We’ve extended our Returns Policy for Christmas 2012. Orders placed from 1st November 2012 can be returned for a refund up until 23rd January 2013 and are subject to our Returns Policy.
If you’re unable to locate your returns note, please click here to print a new one.
It usually takes 14 - 21 days for us to receive your return, depending on the postal service used. As soon as we receive it, we’ll check it to make sure it’s all okay, and then refund you. We aim to complete your return within 48 hours of receiving the items back. If you return multiple items, these may be refunded separately within the 48 hour period.
When we’ve refunded you, we’ll send you an email confirming details of what we’ve refunded. Refunds are made to the payment method you used to make the original purchase. Depending on your card issuer, the money can take 5-10 working days to arrive in your account.
If you haven’t received a confirmation email within the timeframes we’ve given, please complete the attached form and email it to us along with your proof of posting so we can get this sorted for you – or you could fax them to us on 0044 1442 840 278. Including your name and order number on the document will help us to sort it out quickly.
у меня паника уже
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