Девочки, спасибо, конечно, я знаю что в первом посто инфа, но для особо одарённых, мне например так и не ясно как делать возврат по причине брака и какие декларации на латинице заполнять на почте..... Я написала в Асос, мне автоматом письма приходят с общими фразами, фото приложила. Эти письма читает живой человек?
Вот что пришло:
Thanks for getting in touch. Good news - returning items to ASOS is easy.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
fficeffice" />
Once you’ve received your order, you have 28 days to decide if you want to keep it (including sale items). If not, you can return your item for a refund.
As an International customer, you can return your parcel using any postal service.
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
There’s a pre-printed label on the returns note included with your order – just peel it off and stick it to the front of the parcel – remember to include your returns note in your parcel.
If you haven't got your returns note anymore, click here to print a new one.
It can take up to 21 working days for your return to reach us. As soon as we’ve received it, we’ll send you a confirmation email and sort out a refund for you.
You can click here to find out more about our Returns Policy.
If you have any other questions, simply reply to this email and we’d be happy to help.
Best wishes,
ASOS Customer Care
Вот что пришло:
Thanks for getting in touch. Good news - returning items to ASOS is easy.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com
fficeffice" />Once you’ve received your order, you have 28 days to decide if you want to keep it (including sale items). If not, you can return your item for a refund.
As an International customer, you can return your parcel using any postal service.
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
There’s a pre-printed label on the returns note included with your order – just peel it off and stick it to the front of the parcel – remember to include your returns note in your parcel.
If you haven't got your returns note anymore, click here to print a new one.
It can take up to 21 working days for your return to reach us. As soon as we’ve received it, we’ll send you a confirmation email and sort out a refund for you.
You can click here to find out more about our Returns Policy.
If you have any other questions, simply reply to this email and we’d be happy to help.
Best wishes,
ASOS Customer Care
можете вырезать штрих-код и приклеить скотчем на пакет.
