Девочки, мне вместо бандо от купальника прислали плавки. Я написала письмо, что мол разочарована и хотела бы получить то, что заказывала. Мне прислали ответ, но поскольку я испытываю некоторые трудности перевода
![Ah :ah: :ah:](/forum/images/smilies_old/ah.gif)
, помогите, пожалуйста, понять, нужно ли мне отправлять им плавки обратно? Хотя мне очень не хотелось бы этого делать, поскольку трусы стоят копейки, а пересыл влетит в копеечку, я так понимаю.
Вот текст их письма:
Thank you, so very much, for taking the time to contact us. I truly apologize for any disappointment this matter has caused.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the incorrect item that you received, we are processing a replacement order which is expected to arrive to you within 3 to 10 business days. The confirmation for the replacement package is #*******. Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
I ask that you please keep or dispose of the incorrect merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
You’ve chosen Victoria’s Secret. We think of that as a privilege. So, if there's anything more we can do for you, please e-mail or call us any time.
И ещё вопрос - не снимут ли они с моей карты деньги за доставку UPS бандо?