Вот мое письмо со стивмейдена....это я вот так попала на таможню...думала отправят usps, а отправили DHL....почитайте кто знает английский...пишут что нету у usps представительства в Москве!!!
Dear Elisaveta,
Thank you for taking the time to reply to me. As I mentioned over the phone, if you do not want to pay the $162 in custom fees, you can refuse to accept the package, it will be sent back to us and you will be fully refunded for it. In order to do this, please contact your local DHL facility, provide them with the tracking number (the tracking number allocated to your order is 8960984163) and inform them that you will not pay the custom fees and accept the package and that they can send it back to the shipper, which would be us. At this time, your order is at the DHL facility in the North of Moscow, waiting for your clearance.
I would like to sincerely apologize for the inconvenience that you were caused, but as I mentioned on the phone, it is the only way that we can deliver our merchandise to customers in the Russian Federation, as our normal courier, USPS does not have a facility there.
Do not hesitate to contact me back if you need any additional assistance.
Thank you and have a nice day!
Sincerely,
Ed
Dear Elisaveta,
Thank you for taking the time to reply to me. As I mentioned over the phone, if you do not want to pay the $162 in custom fees, you can refuse to accept the package, it will be sent back to us and you will be fully refunded for it. In order to do this, please contact your local DHL facility, provide them with the tracking number (the tracking number allocated to your order is 8960984163) and inform them that you will not pay the custom fees and accept the package and that they can send it back to the shipper, which would be us. At this time, your order is at the DHL facility in the North of Moscow, waiting for your clearance.
I would like to sincerely apologize for the inconvenience that you were caused, but as I mentioned on the phone, it is the only way that we can deliver our merchandise to customers in the Russian Federation, as our normal courier, USPS does not have a facility there.
Do not hesitate to contact me back if you need any additional assistance.
Thank you and have a nice day!
Sincerely,
Ed