Девочи подскажите, первый раз такое. что нужно сделать?? заказ сделала 7.7, вчера получила письмо, что 1 позиция не отгружена, не могу понять что тперь с заказом, делать возврат всей суммы заказа, или только того, что не отгрузили, а что теперь вообще с моми заказо?? заказывала эксперсс -доставкой!
вот письмо от ВИки, кто понимает, что онит пишут?? и что мне им ответить????
Bras
Panties
Sleep + Lounge
Clothing
Shoes
Swim
Beauty
Sale + Specials
Gift Cards
Pink
Dear Sergei,
We experienced issues during the processing of your most recent order. As a result, we were unable to ship some of your items at this time. We truly apologize for the disappointment and inconvenience this may have caused.
The item(s) we were unable to ship at this time are listed below:
Order Number 455688990
SA 269947 VS Stringkini™ Deni
301-denim S
1 $25.99 Discontinued
If the status of your item(s) is shown as "in stock", we anticipate resolution of the issue and your item should process and ship shortly. Should you choose not to wait, please call 1-800-888-1500 and we will promptly process a refund for the
item(s) noted above. One of our service specialists would also be happy to assist you with an alternate selection.
If the status of your item(s) is shown as "backorder", the anticipated ship date is noted above. If you do not want to wait for your backorder, please call 1-800-888-1500 to cancel or one of our service specialists would be happy to assist you with an alternate selection.
If the status of your item(s) is shown as "discontinued", a refund will be processed immediately. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statement.
If you have any questions, or wish to unsubscribe from operational e-mail messages, please reply to this message or e-mail us at
CustomerCare@VictoriasSecret.com. To help us better assist you, please include your order number in the text of your message. You may also contact us by phone at 1-800-475-1935 (outside the U.S. and Canada dial 937-438-4197). Si necesita ayuda en español llame al 1-800-474-7834 o 1-937-438-4229. If you need assistance in Japanese please call 0120-660-295 or 018-888-9285.
Limited Brands Direct Fulfillment, Inc., 8655 East Broad St, Reynoldsburg, OH 43068
All charges processed in US currency.
We value you as a customer and it is our hope that you will grant us the opportunity to serve you again.
Sincerely,
Victoria's Secret Customer Care
я им написала: Good afternoon!
I didn't expect such (
I ask to return me money for this unsuccessful order!
Half of bathing suit isn't necessary to me!
What I need to make??? The first time the such I face!!!!!!!!!!!!!
11 июля 2011, 17:57 от "Victoria's Secret" <customercare@e.victoriassecret.com>:
и они ответили это: Dear Valued Customer,
Thank you for contacting VictoriasSecret.com. We are always happy to hear from you and to assist you with any questions or concerns.
Our goal is to personally answer your e-mail within the next 24 hours.
Thank you for contacting Victoria's Secret.
**This is an automated e-mail. Please do not reply.**
статус посылки стоит 07/07/2011 455359641 Internet Order All Items ShippedMore Information
Кто-нибудь с этим сталкивался??? Не пойму, сайт глючит или как?
