Здравствуйте, подскажите пожалуйста, как поступить.
10 октября купила у продавца 5 шарфиков, а 15 получила такое письмо:
Hello cathered
We're writing to let you know that we removed the listing for the following item that you won or bid on:
330465901631 - Free Ship Satin Square Scarf 24"X 24" PINK FASHION
To help protect you, we removed this listing so we can confirm that the seller is not putting you or other eBay members at risk.
If you've already paid for this item through eBay, you can open a case in our Resolution Center to get your money back. All you need to do is click the link below, and select the "I haven't received it yet" option. This will guide you through the process to get a refund. (Unfortunately, because we removed the listing, you won't be able to look up the seller's contact information.)
http://resolutioncenter.ebay.com
If you won the item but haven't paid yet, don't pay for it.
If the seller offers you the item outside of eBay, we strongly encourage you to not accept the offer. These types of transactions are extremely risky and are not covered by eBay buyer protection programs.
If you didn't pay through eBay, please read the following information:
-- If you paid by Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400).
-- If you paid by check, contact your bank to stop payment.
-- If you paid by credit card, contact your credit card company to dispute the charge.
We want to make sure you get your money back safely and quickly.
И теперь, когда захожу в своем профиле в свои покупки, там показано, что от этого продавца я купила не 5 а 3 вещи.
И еще только 2 дня назад (24 окт) пришел меил, что мой товар был отмечен как отправленный! Это значит, что продавец отправил его только спустя 14 дней? Или мог отправить и раньше?
И что делать с теми 2 шарфами? Открывать диспут?
10 октября купила у продавца 5 шарфиков, а 15 получила такое письмо:
Hello cathered
We're writing to let you know that we removed the listing for the following item that you won or bid on:
330465901631 - Free Ship Satin Square Scarf 24"X 24" PINK FASHION
To help protect you, we removed this listing so we can confirm that the seller is not putting you or other eBay members at risk.
If you've already paid for this item through eBay, you can open a case in our Resolution Center to get your money back. All you need to do is click the link below, and select the "I haven't received it yet" option. This will guide you through the process to get a refund. (Unfortunately, because we removed the listing, you won't be able to look up the seller's contact information.)
http://resolutioncenter.ebay.com
If you won the item but haven't paid yet, don't pay for it.
If the seller offers you the item outside of eBay, we strongly encourage you to not accept the offer. These types of transactions are extremely risky and are not covered by eBay buyer protection programs.
If you didn't pay through eBay, please read the following information:
-- If you paid by Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400).
-- If you paid by check, contact your bank to stop payment.
-- If you paid by credit card, contact your credit card company to dispute the charge.
We want to make sure you get your money back safely and quickly.
И теперь, когда захожу в своем профиле в свои покупки, там показано, что от этого продавца я купила не 5 а 3 вещи.
И еще только 2 дня назад (24 окт) пришел меил, что мой товар был отмечен как отправленный! Это значит, что продавец отправил его только спустя 14 дней? Или мог отправить и раньше?
И что делать с теми 2 шарфами? Открывать диспут?