Попереписывалась с ВС!))) Пока не очень-то результативно, но сдаваться не намерена. Вот наша переписка:
Я:
Dear Sir/Madam,
I wonder why did you charge $36 to my card?
I made two orders on 6th April and 30th May and then you've charged my card. Everything was good but then you have charged my card, WITHOUT MY AUTORIZATION twice (first it happened on the 10th of May, then on the 31st of May and on the 5th of May)FOR WHAT?
May 10 Payment requested for $12
May 31 Payment requested for $12
June 6 Payment requested for $12
I am disgusted that your system is set up to require my card information for a "free" trial, and then that you charged me several times without my authorization and did not send me any sort of email stating the charges.
This is not a trivial amount of money for me but I'm just very displeased
I hope You will solve this problem as soon as possible and my money will be issued to my credit card
Sincerely yours, Elena Shikhova
(Это письмо с небольшими изменениями я отправила дважды, поэтому мне пришло два ответа от разных консультантов)
ВС:
Dear Elena,
Thank you for your e-mail. We apologize for any inconvenience this may cause.
Unfortunately, we are unable to determine how we may assist you.
In order to serve you in an efficient manner, please reply to this e-mail or contact us at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada) with the information you feel we need to know to assist you.
If you need further assistance, please reply to this e-mail or call anytime.
Elena, Victoria's Secret is committed to providing an exceptional experience for our customers. We look forward to the opportunity of serving you in the future.
Sincerely,
Michael J.
А теперь внимание! Второе письмо, которое мне прислали. Найди 10 отличий называется:
Dear Elena,
Thank you for your e-mail. We apologize for any inconvenience this may cause.
Unfortunately, we are unable to determine how we may assist you.
In order to serve you in an efficient manner, please reply to this e-mail or contact us at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada) with the information you feel we need to know to assist you.
If you need further assistance, please reply to this e-mail or call anytime.
Elena, Victoria's Secret is committed to providing an exceptional experience for our customers. We look forward to the opportunity of serving you in the future.
Sincerely,
Dawn V.
Разгневанная после этих отписок я отправила им такое письмо:
Dear Customer Service,
I`m very disappointed to hear from you that you`re unable to provide me with the information about WHY you charged a sum of money from my credit card. Please, DO look for some details of these strange processes, otherwise I will consider this as a pure fraud organised by you! I remember that my money was charged on 10th May, 31st May and 5th May, each time 12 USD were charged.
I hope to here from you as soon as possible, please give me a full explanation, not just a formal reply as Dawn V. and Michael J. sent me (YOU MAY COMPARE-THEIR LETTERS ARE IDENTIС).
Sincerely yours, Elena Shikhova
Теперь жду ответа. Ну согласитесь, что это просто наглость - сначала куда-то в неизвестность деньги списывают, а потом еще такие отписки присылают!(((
естественно заказ прошел! Но он мне уже не нужен!
только что пришло смс со снятием наличных от Вики!
