При возврате PayPal открыл кейс и заблокировал суммы.Как правильно поступить?
Ситуация следующая: покупка у продавцов на Aliexpress товара не соответствующего заявленным параметрам, неосмотрительное подтверждение приема товара и длительная битва за возврат денег. После продавец произвел возврат денег через PayPal и в результате я получил письмо следующего содержания
Your Action is Requested
----------------------------------------------------------------------
Hello ,
You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name:
Buyer's email: ххххххх
Transaction ID: ххххххх
Transaction date: 08.11.2014
Transaction amount: $9,39 USD
Your transaction ID: хххххххх
Case number: ххххххх
We recommend that you don’t ship the item until our investigation is
complete. If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.
In order to continue our investigation, we need some additional information
from you.
Here’s how to provide us the information we need:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
You can fax your documents to us at: 88003332679
Please include a fax cover sheet that includes the email address registered
on your PayPal account and your case ID number.
Here’s how to upload your documents:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Find your case under "Resolution Center cases," then click "Resolve"
next to the request for documentation.
4. Click “Upload Files.”
5. Click “Browse” to find the file you want to send, and then click
“Open.”
6. Enter a title for the file.
7. Select the type of evidence, and then click “Attach This File.”
8. Attach any other files, and then click “Send Files to PayPal.”
Please provide this information within 7 days.
This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation.
Продавец предлагает следующий вариант
Hello,dear friend
We refund you sum on paypal,our paypal is xхххххх
Bceuase we don't use paypal regular,but we send out the money this time,Paypal had freeze our paypal,and the transaction.***
Choose the None of these apply to me,and then leave a message.it is service charge,the buyer had get service,and confrimed with it.
don't say it is the refund from aliexpress.
*
Hope you can send paypal email as our requirements,If don't do it,Paypal will close our paypal account,and refund the money to our credit card,cancel the refund.so you also can't get the money.****
Hope you can understand.
мне он почему то не очень нравится и кажется что лучше написать как есть.
Как правильно поступить в данной ситуации
Спасибо!
Ситуация следующая: покупка у продавцов на Aliexpress товара не соответствующего заявленным параметрам, неосмотрительное подтверждение приема товара и длительная битва за возврат денег. После продавец произвел возврат денег через PayPal и в результате я получил письмо следующего содержания
Your Action is Requested
----------------------------------------------------------------------
Hello ,
You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:
-----------------------------------
Transaction Details
-----------------------------------
Buyer's name:
Buyer's email: ххххххх
Transaction ID: ххххххх
Transaction date: 08.11.2014
Transaction amount: $9,39 USD
Your transaction ID: хххххххх
Case number: ххххххх
We recommend that you don’t ship the item until our investigation is
complete. If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.
In order to continue our investigation, we need some additional information
from you.
Here’s how to provide us the information we need:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
You can fax your documents to us at: 88003332679
Please include a fax cover sheet that includes the email address registered
on your PayPal account and your case ID number.
Here’s how to upload your documents:
1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Find your case under "Resolution Center cases," then click "Resolve"
next to the request for documentation.
4. Click “Upload Files.”
5. Click “Browse” to find the file you want to send, and then click
“Open.”
6. Enter a title for the file.
7. Select the type of evidence, and then click “Attach This File.”
8. Attach any other files, and then click “Send Files to PayPal.”
Please provide this information within 7 days.
This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation.
Продавец предлагает следующий вариант
Hello,dear friend
We refund you sum on paypal,our paypal is xхххххх
Bceuase we don't use paypal regular,but we send out the money this time,Paypal had freeze our paypal,and the transaction.***
Choose the None of these apply to me,and then leave a message.it is service charge,the buyer had get service,and confrimed with it.
don't say it is the refund from aliexpress.
*
Hope you can send paypal email as our requirements,If don't do it,Paypal will close our paypal account,and refund the money to our credit card,cancel the refund.so you also can't get the money.****
Hope you can understand.
мне он почему то не очень нравится и кажется что лучше написать как есть.
Как правильно поступить в данной ситуации
Спасибо!
