Помогите!!!
Добрый день всем!
Вчера заказала сумку на сайте michaelkors.com, деньги с карты списали.
А сегодня приходит письмо:
We are having difficulty processing your recent
order ********.
We need the correct international billing
address, the name as it appears on the card
and the issuing bank's telephone number. This
will help us to obtain approval from the bank
for this charge and release your order for
shipment.
To expedite the process of your order, you have
the option of faxing a copy of your billing statement.
The billing statement should contain your name,
billing address and the last four digits of the card
number on the statement. Please include the order
number for reference. Our fax number is
(01)972-556-4040.
You may also e-mail the requested information to:
nmd_referral@neimanmarcus.com.
We apologize for any inconvenience this may have
caused.
Thank you again for shopping with Michael Kors. We
look forward to hearing from you soon.
Sincerely,
Estelle Alcorn
http://www.michaelkors.com/
1-800-456-9713
TRACKING NUMBER: **************
И еще одно:
Thank you for shopping with Michael Kors. We encountered an issue that prevented us from processing your order. Please contact us and reference order number **********. Contact us within 14 days to prevent order cancellation. For rush delivery orders (overnight/second-day), please contact us within 5 days.
Подскажите, может кто-то сталкивался или по крайней мере подскажет как им правильно ответить!
PS: заказывали через shipito и адрес shiping и billing написали тот что они нам дали.