@Elo4ka78, попробуйте на сайте через форму написать свою проблему
http://www.eshopworld.com/contact/ и попросить ссылку для паспортных данных.
Выбирайте закладку I'm a Shopper (Я покупатель).
Вот на холлистер так и написано:
Orders Shipping to Russia
Once your order has shipped, you will be contacted by email by our carrier, eShopWorld, to provide the below information for customs clearance. You will be required to provide this information on eShopWorld’s web site prior to your order leaving the United States.
Name and surname of the Internal passport
Number of passport
Date of issue
You have 10 days to provide the above information to eShopWorld. After 10 days, eShopWorld may return your order to us, resulting in your order being canceled and a refund issued.
Your order may be subject to duties and taxes. If this is the case, eShopWorld will contact you to make payment arrangements prior to your package being delivered. All payments for duties and taxes will be made directly to eShopWorld on their web site.
eShopWorld will be responsible for clearing your order through local Customs, paying Duties and Taxes on your behalf to the appropriate Customs authority; and delivering your order to you.
Visit http://www.eshopworld.com/contact-us/ for help with your shipping.