Вот кто мне объяснит, с моим английским никогда не пойму до конца
Отправила сегодня письмо грозное вике что мол вместо верха купальника прислали труселя огромного размера и что это не первый раз происходит уже и пришлите мне верх методом упса т.к очень срочно нужны. И вот что мне ответили Thank you for your email regarding the incorrect merchandise that you received. We apologize for any disappointment this matter has caused.
When a customer puts their trust in us to fulfill their order request, we certainly want to enhance the occasion, not create an unpleasant situation.
Due to the incorrect item that you received, we are processing a replacement order which is expected to arrive to you within 10 - 14 business days. The confirmation for the replacement package is #498696279. Please note that tracking information may not be made available until the order is scanned at the local UPS hub or post office prior to delivery.
You may view the details of your order history and check the status of your orders by clicking on the link below, or 'copy and paste' the URL into your browser.
http://www.victoriassecret.com/order-status/
We ask that you please keep or dispose of the incorrect merchandise you received due to the inconvenience and cost of returning it. However, please understand that we are extending this offer in response to the circumstances you have experienced, and that our usual return procedures are explained on the Return/ Exchange form enclosed in each package.
If you need further assistance, please reply to this email or call anytime.
Victoria's Secret values each of our customers and we hope you will grant us the opportunity to serve you again in the future. Thank you for contacting Victoria's Secret.
Потом я смотрю статус стоит в процессе, а позже захожу и вижу статус
For returns within 90 days, a credit will be issued to the original form of payment. Please allow 3-5 days for credit card refunds to post. For returns after 90 days, we will issue a merchandise certificate.
ничего не понятно, хоть иди и учи этот английский
Помогите пожалуйста, буду оочень благодарна
, просто ее не таможат и не доставляют в выхи.
