К вопросу про "типа не начисляют". Возмутившись такому произволу со стороны Асоса, я стала искать - кто же может защитить нас (честных покупателей) в таком деле. И вот нашла такой сайт
http://www.consumerdirect.gov.uk.
Не сильна в английском, но мне показалось, что это какая-то гос.организация, занимающаяся правами потребителей. Не долго думая я излила свое негодование в письме, воспользовавшись выдержками из тем на форуме Асос:
I'm from Russia. I bought some items from asos.com. In their 'terms and conditions' is said Terms of Sale -> Pricing and Availability -> All prices are inclusive of VAT'.
But when I ask them to refund my vat they say 'I can confirm that technically International customers have not been paying VAT as our prices 'do not include VAT or sales taxes outside of the EU'.
The process (vat refund for international customers)previously has been operated in goodwill and unfortunately you have been caught up in the implemented changes, expecting the refund.I can appreciate this is not the response you were hoping for, but as advised, with immediate effect from 00:00 on 16/08/2010, our VAT refund policy has been amended and you will no longer be able to receive a refund regardless of when the order was made'
But international customers pay the same price per item as UK customers.
If their explanation about goodwill and everything else is right that means either of the following thnigs:
1. asos GB or EU customer are paying extra 17% VAT so item bought by international customer will cost for him/her less that leads to "straight message to audience" GB AND EU CUSTOMERS ARE PAYING MORE
or
2. asos GB or EU customer are paying the same amount but it is VAT inclusive that leads to "straight message to audience" GB AND EU CUSTOMERS ARE PAYING LESS
THIS TRADER LIES TO ITS CUSTOMERS!!!
and international shoppers don't know what to do with this situation.
Here are links where customers try to discuss this absurd:
http://community.asos.com/post-details-forum/?contentid=8310483640030434866
http://community.asos.com/post-details-forum/?contentid=7016052723078181659
http://community.asos.com/post-details-forum/?contentid=6273789632537850696
http://community.asos.com/post-details-forum/?contentid=8627099111183115578
http://community.asos.com/post-details-forum/?contentid=9217222497563606336
PLEASE DO SMTH!!!
И вот какой ответ мне прислали:
Dear Miss ********,
Thank you for your enquiry to Consumer Direct dated 04/09/10. Your reference number for this case is SE 3229836 and should be quoted in all further correspondence regarding this case.
From the information you provide, I would advise you to contact the HM Customs and Excise Office regarding any VAT enquiries as they should be able to assist you further. I have provided their telephone number below for your convenience:-
Tel No:- 0845 010 9000
I have reported this information to Trading Standards, where they will review your complaint and take action where criminal legislation is consistently breached, where relevant and appropriate. In order to do this, I would be grateful if you could provide us with the full address of Asos.com, so the details can be passed to the relevant office. We thank you for bringing this matter to our attention.
If you require any further information or clarification on this case please do not hesitate to contact Consumer Direct quoting your above reference number on Tel No: 08454 04 05 06 our offices are opened Monday to Friday 8am - 6.30pm and Saturday 9am - 1pm. If this is not convenient please feel free to contact me at the email address below.
Thank you for your enquiry.
Yours sincerely,
Nadia Pennell
Consumer Direct
Tel: 08454 04 05 06
Web:
www.consumerdirect.gov.uk
Как вы считаете - это как-то повлияет на Асос?
Может стоит написать еще раз? Более правильно описав ситуацию?
Я, если честно, не рассчитывала получить ответ, поэтому немного озадачена, потому что, мне кажется, акценты расставлены неправильно.
ммм?