В ответ на письмо вернуть VAT запросили 16 значный номер карты. Я написала, что "в связи с политикой безопасности банка могу сказать последние 4 цифры")
На что мне ответили:
На что мне ответили:
и как лучше сделать???I completely understand your apprehension about faxing your card details to us, however the reason we request these is that we are unable to view your card information in your account for security reasons. When we have to issue a refund for external costs which you have incurred (such as return postage costs) we require the details to process the refund manually on a different system.
Once we receive the required information we will issue the refund straight away. I can assure you that once this is has been successful we will destroy the information. The refund will be processed within 24 hours of us receiving the card details.
If you would feel more comfortable scanning and emailing the card details to us please do so by either replying to this email, creating a new email via the website or alternatively you can fax the details to 01442 835 850 (Overseas +44 1442 835 850).