ASOS: проблемы и поиск решения
- Автор темы Просто я
- Дата начала
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Здравствуйте!
Не знаю, в ту ли тему пишу, но вот такая ситуация:
Делаю заказ, а потом на телефон приходит сообщение типа "покупка-отказ",а на почту следующее письмо:
Dear Elena,
We've just tried to process the payment for your ASOS.com Order: 28945498
Unfortunately, we were prevented from completing payment and your card issuer advised us of the following reason:
Your card has been declined.
It may be worth trying again though. Click here to go back to the site and place a new order by reselecting the items you want. Remember to check the card details you enter are correct or use an alternative card if you have one.
If this does not work, please contact your bank for further help and if there is anything else we can do, just let us know.
ASOS Customer Care
На карте денег достаточно, как вы думаете, в чем дело?
Не знаю, в ту ли тему пишу, но вот такая ситуация:
Делаю заказ, а потом на телефон приходит сообщение типа "покупка-отказ",а на почту следующее письмо:
Dear Elena,
We've just tried to process the payment for your ASOS.com Order: 28945498
Unfortunately, we were prevented from completing payment and your card issuer advised us of the following reason:
Your card has been declined.
It may be worth trying again though. Click here to go back to the site and place a new order by reselecting the items you want. Remember to check the card details you enter are correct or use an alternative card if you have one.
If this does not work, please contact your bank for further help and if there is anything else we can do, just let us know.
ASOS Customer Care
На карте денег достаточно, как вы думаете, в чем дело?
Добрый день,у меня история с возвратами продолжается.Первый раз сделала заказ со скидкой 20 процентов,отправили,через какое-то время мне магазин пишет,что получил мой возврат (который я не отправляла,естественно).,денежки на карту вернули.Ок,в результате переписки с магазином,дали снова скидку 20 процентов,я эти вещи перезаказала,сижу жду.Проходит неделя и они снова пишут,что получили мой возврат.Ну,что третий раз перезаказывать,Может дело в том,что вес большой получается,два пальто,джинсы,сумка,два платья,комбинезон.Ну,разбили бы на несколько мелких пакетов.Я так заказывала,так как скидку можно один раз использовать.Так вот вопрос ,что делать-то.Может,кто-то уже сталкивался с таким
Здравствуйте. Пришло мне платье, которое я очень хотела. Заказала размер XS, но пришел L. Я когда вскрыла посылку так обрадовалась. Оно лежало аккуратно упаковано, этикетка сверху с размером XS. Я была очень довольна. Отложила его до вечера, но когда примеряла, вижу, что велико. Смотрю на бирку, которую пришивают к платью с изнанки, где состав такни и размер, а там стоит L. Как я растроилась. Видно они ошиблись, когда бирки на платья вешали. И что мне теперь делать? Его уже не реально купитиь. Что мне писать в АСОС.
Привет! Подскажите, кто знает, как написать в форуме на сайте asos. Жму создать новую тему и меня постоянно выбрасывает в окно где где вводить пароль и дальше в мой аккаунт
...зашла с другого компа - получилось,..непонятно почему с моего не заходится
...зашла с другого компа - получилось,..непонятно почему с моего не заходится
Последнее редактирование:
dima@home, http://shophelp.ru/forum/showthread.php?p=1628805#post1628805 последние 5 постов. Посылки делят. На наклейке с весом и стоимостью внизу мелким шрифтом указывают parsel 1 of 5 (к примеру)
CPG, неоднократно просила вернуть деньги на карту конкретную, минуя пейпол, хотя только им и плачу, добавляла, просила именно на нее, указывая последние четыре цифры, не ошибались, возвращали верно, после такого письма должны разобраться!
А у вас какой рост? 
В том-то все и дело, что письмо от робота не приходит. А на фейсбуке я не зарегистрирована:-((( че делать-то???
служба поддержки отвечает, чтобы у них технические проблемы, подождите, и вы сможете оплатить через пейпал, 2 раза уже так написали, пока ничего не получается
а возврат в случае утери через пейпал намного проще чем через банк
Да это не проблема, написать. просто не знаю куда. отправляю на care@asos.com, приходит одно и тоже. с рассылки электронной
Osiksun добавил 19.11.2011 в 12:07
Where is my Order [#7685942] [#10038416]
От кого: ASOS Customer Care <care@asos.com>
Кому: osiksun@mail.ru
Сегодня, 11:47
Hello there,
Thanks for contacting us about your Delivery.
We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
----- Osik Sun Wrote -----
I haven’t received my order yet - after 35 working days since 03.10.2011. Please send me money back.
03 ноября 2011, 22:48 от ASOS Customer Care <care@asos.com>:
Hello there,
Thanks for contacting us about your Delivery.
We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
----- osiksun@mail.ru Wrote -----
From: Plakhotnikova Olga
Email: osiksun@mail.ru
Order No: order 37168368
My ASOS order 37168368 had been despatched 03.10.2011 but I didn't received it yet
Where is it and do you know my tracking number?
Osiksun добавил 19.11.2011 в 12:07
Where is my Order [#7685942] [#10038416]
От кого: ASOS Customer Care <care@asos.com>
Кому: osiksun@mail.ru
Сегодня, 11:47
Hello there,
Thanks for contacting us about your Delivery.
We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
----- Osik Sun Wrote -----
I haven’t received my order yet - after 35 working days since 03.10.2011. Please send me money back.
03 ноября 2011, 22:48 от ASOS Customer Care <care@asos.com>:
Hello there,
Thanks for contacting us about your Delivery.
We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
----- osiksun@mail.ru Wrote -----
From: Plakhotnikova Olga
Email: osiksun@mail.ru
Order No: order 37168368
My ASOS order 37168368 had been despatched 03.10.2011 but I didn't received it yet
Where is it and do you know my tracking number?
Последнее редактирование:
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