Эх, у меня с асосом первый блин и комом!
заказала 29 марта, отправили 30 марта обычной почтой (хотела экспресс выбрать, но к тому времени его уже убрали. посылка тяжелая, предполагала, что сами отправят экспресс)
так вот, почитав этот форум решила уточнить у них, какой точно службой доставки они отправили. и вот что они мне прислали:
As you might be aware, we are currently experiencing delays with our Russian orders, and this has meant that we’re unable to ship any orders to Russia until further notice.
We really don’t like disappointing our customers, but we had to suspend our Russian service as the delays currently experienced in Russian Customs are beyond our control and we didn’t want to cause any further inconvenience and frustration by letting the service continue.
We can assure you that we’re working as hard as we can with the Customs Office over there, and we hope to come to a resolution quickly so that we’re able to resume our service to Russia, but in the meantime, here’s some information which might help...
If you’ve ordered for delivery in Russia on the 28th and 29th of March...
Best would be to keep an eye on the tracking link which was sent with your Dispatch Confirmation email. You can also track it by logging into your account here, and clicking on the order tracking link from there.
If you’ve ordered for delivery to Russia on the 30th and 31st of March...
Unfortunately your order has been stopped with our couriers and it will be returned to our warehouse. Once we receive it back here, we’ll issue a full refund for you and send you an email to confirm when this has been done.
If you’ve ordered before the 28th of March and you don’t have a tracking link...
We would ask that you wait the 9 days we quote for delivery to Russia, and if you’ve not received your parcel by then, please get in touch with us and we can advise further.
If you’re trying to place an order and it’s not working for you...
Unfortunately we have suspended our service to Russia until further notice, so we would advise that you keep an eye on the site to see when it resumes. Currently, no orders can be delivered to Russia.
Т.е. получается, если бы я у них не стала спрашивать о своей посылке, то так и ждала бы её наивно! Считаю, это свинство с их стороны не известить меня о том, что посылку они назад возвернули.
Так что поинтересуйтесь, у кого отправка после 29 марта была судьбой своей посылки.
Девочки, подскажите, а если эта посылка затеряется где-то у них, они мне деньги вернут?