ZZaika, Нет, нет, мне даже не приходило письмо о том, что мой заказ отшиплен. И эти платья и прочее товары опять сейчас появились в наличии (ну пальто и так было в наличии всё это время). Я храню их в корзине и ожидаю их ответа.
lemaj добавил 02.05.2011 в 17:23
Hello Djamilya,
Thanks for getting in touch.
I've looked into this, and it looks like we got our figures wrong. We thought we had stock when we didn’t. When we tried to pack up your order, we realised our mistake and we refunded the money back onto your card. Depending on your card issuer, the money can take up to 10 working days to reflect in your account.
The items which have been refunded are:
Puma Snowbucket Boots - Black / UK 6
Vero Moda Very Leather Trim Coat - Black / Size 38
See by Chloe Ottoman Square Neck Frill Dress - Bergundy / Size 42
See by Chloe Ottoman Cross Strap Dress - Black / Size 42
Puma Snowbucket Boots - Grey / UK 8
We update stock daily, so there is bound to be some similar alternatives. Please feel free to use our search facility to find a suitable substitute.
Please accept my apologies for any disappointment caused and please let me know if you have any further questions – I’d be happy to help.
All the best,
Heather G
Письмо выглядело так, то есть они мне возвращают всю сумму, кроме лакостов.
lemaj добавил 02.05.2011 в 17:23
Hello Djamilya,
Thanks for getting in touch.
I've looked into this, and it looks like we got our figures wrong. We thought we had stock when we didn’t. When we tried to pack up your order, we realised our mistake and we refunded the money back onto your card. Depending on your card issuer, the money can take up to 10 working days to reflect in your account.
The items which have been refunded are:
Puma Snowbucket Boots - Black / UK 6
Vero Moda Very Leather Trim Coat - Black / Size 38
See by Chloe Ottoman Square Neck Frill Dress - Bergundy / Size 42
See by Chloe Ottoman Cross Strap Dress - Black / Size 42
Puma Snowbucket Boots - Grey / UK 8
We update stock daily, so there is bound to be some similar alternatives. Please feel free to use our search facility to find a suitable substitute.
Please accept my apologies for any disappointment caused and please let me know if you have any further questions – I’d be happy to help.
All the best,
Heather G
Письмо выглядело так, то есть они мне возвращают всю сумму, кроме лакостов.
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