Payment pending у Back order'А
Уже несколько дней на back order висит статус "
Payment pending" (возможно, в самом начале денег на карте не было, но теперь они есть).
Писала по шаблону в тех. поддержку:
Dear, Victoria's Secret,
I hope, now I have enough money on my credit card. Could you try again to obtain authorization, please. My customer number: 199362299, my order number: 565608290.
Thank you.
На что мне ответили:
Thank you, so much, for taking the time to contact us. You’ve asked us to reprocess your recent order. It is my privilege to respond to you personally.
As requested, I will attempt to obtain authorization from your Visa for this order. I assure you that you will receive an email confirmation as soon as your order has shipped.
If we are unable to obtain authorization, I regret that we would have to cancel your order.
If you would like to check on your order, reply to this email or contact our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada).
I kindly ask that you allow 2 to 4 hours before contacting us to confirm that the second authorization has processed.
I truly appreciate your patience as we assist you with your order. If there is anything else with which we can further assist you, please be sure to email or call us at any time.
Ничего не изменилось, что мне делать? Помогите, пожалуйста. А то у меня в бэкордере нижняя часть купальника
Заранее очень благодарна.
таки сработало
