Добрый вечер, девочки! Сегодня я тоже первый раз оформила заказ на Шопбоп. Сняли с карты ВИза 392 доллара. Вечером пришел на мыло ответ, что якобы им нужен для завершении транзакции шестизначный номер, который мне нужно в банке получить. Блин, я не знала, что все так усложнится. Когда же мне ждать мои платья? Не через три дня? И не бесплатно?? почитала я вас, и дурно сделалось...какая-то растаможка, документы, сами.....я думала все просто - оплатил и тебе привезли. Что ждать, девчонки???........................
цитирую письмо
Thanks for shopping with us! Most card issuing financial institutions outside the United States do not participate in automated electronic verification services. Although the initial authorization was approved by the card issuer, we sometimes require additional verification to ensure that the card is being used by the authorized cardholder. We consider online fraud a risk, and take precautions to protect ourselves and our customers. Before we can continue to process your order, some additional information is required.
To complete the verification process, please confirm the authorization number for this transaction. This six digit number can be obtained by contacting the card issuing financial institution directly. Most financial institutions will provide this information to the card holder upon verifying their identity. Please reply to this email or directly to
[email protected] with the authorization number.
Unfortunately, not all banks have access to, or decline to disclose the 6 digit transaction authorization number. If you are unable to provide the authorization code to us, we will require via email or fax, a copy of your credit card and photo ID. To fax your information, dial (608) 270-3934 and include your order number. To email your information, please send it as a JPG or PDF attachment in a reply to this email or directly to
[email protected]. You may scan it, or take a picture with a cell phone or digital camera.
For your security, Shopbop.com strongly recommends that you never send anyone your entire credit card number or date of birth. Before sending the requested information, please blackout any middle 4 digits on your credit card, and the date of birth and ID number on your identification card.
Once your information is received and verified, we will send you an email confirming that your order has begun processing. This type of verification is typically a onetime requirement and will prevent delays with future orders. Please note, the information you send, will be permanently deleted or shredded as required by law.
If we do not receive the requested information, or you do not contact Shopbop within 3 business days from the date of order placement, then your order will be canceled.
I apologize for the inconvenience, but we must take these measures to protect customers like you.
Please reply if you have any questions.
).
