Привет всем! Делал два заказа на asos около двух месяцев назад. Ни один из них не пришел. По одному в результате длинной переписке asos вернул деньги. По второму на три моих письма отвечает робот:
Re: Russian Federation: Delivery: Where is my Order [#12001808]
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Thanks for getting in touch about your order.
Our delivery timeframes depend upon the option you chose when you placed your order – just click here for more info.
If you selected our Express Delivery service, you’ll be able to follow your parcel’s journey by clicking on the tracking link in your confirmation email.
If you are contacting us about your Standard Delivery, please check the expected delivery on your order confirmation.
If you’ve deleted any of the emails with the delivery tracking link or dates, please log back into your account where you’ll be able to see your order and any related delivery information.
If your delivery date has passed and you haven’t received your parcel, please wait an extra 11 working days - this is to allow for any delays our carriers may be experiencing.
If you haven’t received your order after this time, or you have any other questions, simply reply to this email with your order number and we’d be happy to help.
Best wishes,
ASOS Customer Care
P.S. – Did you know that you can find all the answers to our most frequently asked questions in the Help section on our website?
----- Alexey
Email: Wrote -----
From: Alexey
Email:
tec1@rambler.ru
Order No:
tec1@rambler.ru
Hello. I ordered in you and paid 09/08/2012 Order ?54050148. On the status it is sent 10/08/2012, but still it isn't delivered. Earlier I ordered the Order ? 53356595. I too didn't receive it. This coincidence? Or an everyday occurrence for asos.com? If these goods are sent by shop, in shop there should be documents confirming sending of the goods by mail. I ask to send me by e-mail of a copy of the documents, confirming goods sending. Otherwise I have the right to think that both goods to me didn't go shop absolutely. Also I ask to return back money for the Order ?54050148.
Нормально ли это?