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Dear Yuliya,
Thank you for contacting RalphLauren.com customer assistance regarding order #....
If for any reason you are not entirely satisfied with your recent RalphLauren.com order, we would be happy to assist you in making a return or exchange. We are able to process returns and exchanges for full price merchandise within 60 days of your order's ship date. Merchandise that is purchased on sale can be returned or exchanged within 30 days of its ship date.
In addition, you can now process your returns easily at RalphLauren.com by accessing the link provided below.
https://www.ralphlauren.com/checkout/index.jsp?process=poloOrderTrackingLogin
If you are a registered customer, simply log in to your account. Please select the order from which you wish to process your return. If you are not registered with RalphLauren.com, you may enter your order number and zip code in the "Online Returns" section at the bottom of this page.
If we can provide further assistance, please contact us via email or phone at 1-888-475-7674. Our Customer Assistance Representatives are available from 9:00 am to 12:00 midnight Eastern Time, Monday through Friday, and 10:00 am to 10:00 pm Eastern Time, Saturday and Sunday. We look forward to providing you with the legendary service you have come to expect from RalphLauren.com.
Sincerely,
LaSheka S.