Девочки, помогите, пожалуйста, с переводом письма: "Thank you for taking the time to contact us. I completely understand your concern for your missing order.
On behalf of Victoria 's Secret, I would like to apologize for the disappointment we have caused; my only focus now is to make things right for you.
We will process a replacement for your missing package. However, the swim top, #277659DT934C
is currently on backorder with an expected shipment date of September 11, 2012. We assure you that we will ship this merchandise as soon as it becomes available.
Your Mastercard account will be credited until we are able to ship your merchandise. When it does become available for shipment, your Mastercard will be charged at that time. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your monthly statements. "
Ситуация такая: выслали бэкодер обычной почтой еще 11 апреля, его до сих пор нет, я им написала, что он потерялся, они мне прислали вот это. Я не понимаю, они деньги за него сначала зачислят на счет, а потом спишут и отправят замену, так? или мне еще раз за него платить придется? Спасибо за помощь!