Сделала уже 5-ый заказ, почему-то написали письмо с просьбой позвонить и подтвердить данные карты((
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Обязательно ли звонить, или можно письмом ответить?
Thank you for your recent oldnavy.com order ХХХХХ which is currently being held due to insufficient billing information. Please call us with the correct billing information listed below that the issuing bank has on file for you; have your credit card and order number available at the time of your call. Please note that if a response is not received within 24 hours, your order will be canceled.
...
For further assistance, please contact oldnavy.com at 1-800-OLD-NAVY (1-800-653-6289) within 1 business day and say “Research” when prompted to choose the department you’d like to speak with. If you are calling from outside of the U.S. you may reach us at 1-614-744-3528. Our Customer Research Consultants are available between the hours of 8:30am - 9:00pm Eastern Time Monday through Friday and 10am - 6pm Eastern Time Saturday and Sunday.
Обязательно ли звонить, или можно письмом ответить?