Всей суммы, как сказала NeliaK, вы получите только при отправке товара обратно. Но пересылка за ваш счет, заставить продавца ее оплатить невозможно.
Но у вас есть шанс получить 50-70% и оставить костюм себе, говорю вам на своем опыте.
Девочки, спасибо за ответы, конечно все печально...
просто этот костюм он ужасен (по цвету, по качеству).., и продать я его уж точно не смогу..., носить - размер не тот...
Просто очень выгодная позиция продавца продать костюм, который не продаваемый...
Мой стоит , этот на его сайте продавал за 22 дол., получить даже за него 15 долларов не плохо для продавца...
glamurs добавил 12.09.2013 в 18:21
Нужна срочно помощь!!!
Сразу сообщение в претензии не увидела, а оно адресовано-то мне было...
Сообщение от Алиэкспресса:
To move forward with this case, buyer needs to choose the solution within 3 calendar days.
Dispute Order On Aliexpress
Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
Please log in to <http://channel.alibaba.com/complaint> to respond the case before the due date.
Dear <Tatyana Ulyanova>,
Thank you for contacting Alibaba. I am sorry to hear that the products you received for <60012070165522> are not to your satisfaction.
Based on the current evidence, your complaint is valid. Now we have 2 options for you. You can only choose one option. Please negotiate with seller and give us your option within 3 calendar days. If you two parties add the effective evidence during these 3 calendar days, we will remediate the case accordingly.
1. We suggest a refund as the amount you requested, no returning goods. If you can't accept this refund amount, please negotiate with seller, or provide us with as much as evidence to remediate. Once there is more effective evidence provided, we have the right to remediate the order. .
2. Return for full refund. Please note that you should bear the shipping fee of return which may be expensive. If seller agrees to bear the shipping back cost for you, please negotiate with him/her to transfer the shipping fee to you offline based on your agreement. AliExpress could only arrange the total amount of this order after seller receives the goods. Also we suggest you confirm the shipping fee with the Post Office before you decide to return. If you choose this way, we will ask seller to provide the returning address.
Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.
Please response to this case and let us know your option within 3 calendar days, otherwise we will do as the suggestion we give and close this dispute directly.
If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre.
If you two parties have more evidence provided during these 3 calendar days, we will remediate the case without further confirmation. Hopefully you two parties reach an agreement and have more business cooperation in the future.
Your understanding and cooperation will be appreciated.
Best regards,
Ida
AliExpress Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.
помогите пжлст. разобраться, переводчик каряво переводит и ничего понять не могу...
остался 1 день....
что делать мне?
![[URL=http://shophelp.ru/forum/imagehosting/2013/10/22/thumb_1295375265d31319a95.jpg]Картинка (для просмотра нажать)](http://shophelp.ru/forum/imagehosting/2013/10/22/1295375265d31319a95.jpg){kind=link}