Добрый день,
Изначально просила полностью сумму 22$, поэтому и понять не могу где смотреть сумму возмещения (или все же они вернут всю сумму), и как все же лучше ответить?
Текст в оригинале, что прислали вот
To move forward with this case, buyer needs to choose the solution within 3 calendar days.
Dispute Order On Aliexpress(#order number#)
Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
Please log in to <http://channel.alibaba.com/complaint> to respond the case before the due date.
Dear < >,
Thank you for contacting Alibaba. I am sorry to hear that you are not satisfied with your order <>(product name:5200mAh Battery for eMachines E725 E525 E627 D525 D725 G620 G627 G725 Acer AS09A31 AS09A41, AS09A56, AS09A61, AS09A70, AS09A71).
Based on the current evidence, we have two options for you. You can only choose one option. Please negotiate with seller and give us your option within 3 calendar days. If you two parties add the effective evidence during these 3 calendar days, we will remediate the case accordingly.
1. We suggest a refund as the amount you requested, no returning goods. If you can't accept this refund amount, please negotiate with seller, or provide us with as much as evidence to remediate. Once there is more effective evidence provided, we have the right to remediate the order. .
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