Можно их ответ в оригинале? И сколько вы просили денег изначально?
Добрый день,
Изначально просила полностью сумму 22$, поэтому и понять не могу где смотреть сумму возмещения (или все же они вернут всю сумму), и как все же лучше ответить?
Текст в оригинале, что прислали вот
To move forward with this case, buyer needs to choose the solution within 3 calendar days.
Dispute Order On Aliexpress（#order number#）
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Please log in to <http://channel.alibaba.com/complaint> to respond the case before the due date.
Dear < >,
Thank you for contacting Alibaba. I am sorry to hear that you are not satisfied with your order <>(product name:5200mAh Battery for eMachines E725 E525 E627 D525 D725 G620 G627 G725 Acer AS09A31 AS09A41, AS09A56, AS09A61, AS09A70, AS09A71).
Based on the current evidence, we have two options for you. You can only choose one option. Please negotiate with seller and give us your option within 3 calendar days. If you two parties add the effective evidence during these 3 calendar days, we will remediate the case accordingly.
1. We suggest a refund as the amount you requested, no returning goods. If you can't accept this refund amount, please negotiate with seller, or provide us with as much as evidence to remediate. Once there is more effective evidence provided, we have the right to remediate the order. .
2. Return for full refund. Please discuss with seller who will bear the shipping fee for returning. If seller agrees to bear the shipping back cost for you, please negotiate with him/her to transfer the shipping fee to you offline based on your agreement. AliExpress could only arrange the total amount of this order after seller receives the goods. Also we suggest you confirm the shipping fee with the Post Office before you decide to return. If you choose this way, we will ask seller to provide the returning address.
Please be aware that the returning address must be confirmed or provided by seller. If you send it to a wrong place, you will be responsible for the loss.
Please response to this case and let us know your option within 3 calendar days, otherwise we will do as the suggestion we give and close this dispute directly.
If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint centre. Hope you two parties reach an agreement and have more business cooperation in the future.
Your understanding and cooperation will be appreciated.
Best regards,
Frida
AliExpress Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the
