Решила я написать им не в кастомер сервис, а в экзекьютив департмент. По нашему вроде как администрация. Будем надеяться на вменяемость. Честно сказать особой надежды вернуть деньги нет, но хоть высказала им все.
Hallo.
Im sorry for disturbing, but i am forced to appeal to the executive department with request to solve my problem, as Lori Beck and Carol Francis do not possess the necessary qualifications or do not wish in any way help me, and give me only a formal reply, refusing to understand the logic of my arguments. The sense of the problem you can find out in my created support tickets. Briefly describe the problem here. I was sent an order 100029488, weight of a parcel sent was 6 lb 15oz. I received this package, not damaged with the weight of 6lb 15oz. Opening of the parcel has revealed missing of one of the 8 items listed in the invoice - Famous catalog double breasted a line Coat sz 2p costing 47.40 $.
In confirmation of the error of the store employees I sent pictures of each sent item on the weighing-machine, indicating the exact weight in grams and weight of the package; photo of the customs declaration from the U.S.; print scrin, confirming that the weight of imported in Russia parcel is 6lb 15 oz (before and after Russian customs). With the total weight of the parcel, there can not be no coat at all, because the weight of the package itself is 1 lb 13oz, the weight of the three pairs of shoes is more than 4 lb, and more there were 4 knitted items weighing 1 lb 73 oz. all together, so, how much can be the weigh of the coat itself in the understanding of your employees??
$ 47.40 for me it's a small spending, I am much more sad about the thing, that I wanted so much and that I did not get. And I would not have been demanding a refund so much if your staff were more competent and polite. But when I am taken for fool, it offends me.
I hope for the wisdom and professionalism of administration of your store to resolve this problem, but if this problem is not solved, then count $ 47.40 charitable contributions to fund the purchasing intellect for Lori and Carol. Unfortunately I ran out of strength to seek the truth in the ranks of your employees, if I did not get an answer to this letter, I understand that my donation is accepted.
Best regards, your regular client