Девули, поделитесь текстом письма, которое ускоряет отправку заказа. Мне никак не отправят заказ уже 11 дней. Отправили мне отписульку вот такую, что имели в виду, неясно:
Hello,
Thanks for a great order from healthdesigns.com! Delivery for a DHL Standard International and International Airmail package is typically within 6-14 business days. No tracking information is available for this option, but we do send confirmation that it has shipped. However, there are times in which the shipping time can take up to 4 weeks before your package is received due to delays in customs.
In the event that it takes longer than 4 weeks, or you feel that you should have received your package already, we recommend contacting your local customs or post office to inquire about its location. Because each country has different restrictions and procedures for products and packages, we also encourage you to contact your local customs office for restrictions on specific items which could be causing the hold up on your order.
We have spent a great deal of time selecting the best possible shipping value for our customers and the best chance of delivery to international destinations. For additional information on international orders, please visit healthdesigns.com/international for a more in-depth explanation. We do apologize for the delay of your order and look forward to doing more business with you in the future. Have a great day and feel free to reply with any further concerns. We also recommend connecting with other international customers at facebook.com/healthdesigns for insight on shipment times, customs, etc.
Thank You
А вот мое письмо им, на которое они ответили:
Hello,
I ordered my products on 19th of November, but it's still not shipped out. The order number is .... Are there some problems with my order?