Я уже отправила вот такой текст, может и коряво, но как смогла (использовала некоторые фразы из писбма девушки в контакте):
Dear VS,
I`m very disappointed by the work of your company.
In the middle of May there was an announcement that there is no UPS delivery for Russia - and you don't know when it will be work again.
On all requests you have answered - Currently all packages shipping to Russia are shipped via Brokers World Wide (BBW). At this time we are unable to determine if or when UPS (United Parcel Service) will resume shipping to Russia.
As you know there different customs limits for parcels which are send by UPS and which are send by Standard delivery. For UPS it's approximately 150 dollars, for Standard delivery 300 dollars.
I made the order on 288,49 dollars - just because I was sure that it will be send by the standard type of delivery. I thought in this way because of the several cases: at first - there was even no the choose of the UPS delivery when I made the order, second - there was an announcement from your company that you are not working with the UPS at this time - than I made the order, And finally - I choose that type of delivery - that I want, why don't you pay attention to this - and send my parsel Order Number: ********* by UPS without any asking????
The answer that you are working with BBW company - is not correct, because I'm working with you - and I choose the type of delivery on your site - and I pay exactly for it and this is you trouble, not my!
The parcel was sending by UPS, it's cost much more then customer limits - and it's absolutely your fault!
Russian custom informed us that ALL the packages which cost more than limit - will be send back to sender - without any opportunity to get it.
It is not several of your Russian customers who have such a problem as me, it is kind of mass! There thousands of you clients suffered from you incompetence!
And now I request a refund for the order that was shipped United Parcel Service (UPS) includind costs of shipping and after I had to order the same items again and I hope you will send it by UPS again!
P.S. If the problem will not be solved in short time, I think its gonna be better for all of us in this situation to write an official claim in a court of your state!
vikkimng добавил 02.06.2010 в 09:21
девочки у кого посылку с превышением отправили ЮПС, киньте кто-нибудь шаблон письма, где вы просите вернуть всю сумму вместе с доставкой
Ева, ищите в моей терраде)))
Думаю если мы все вместе напишем подобное, они наконец начнут что-то делать!
