Я бы тоже конечно выбрала, чтобы вернули деньги! Правильно и сделали! А сколько по времени они это будут делать?
и если можно текст вашего письма им!?
да уж рано я радовалась,
оказывается они мне вернут деньги только после того как я верну им ту посылку которую они мне по ошибке уже отправили по почте
тогда уж лучше пусть сейчас присылают замену, вдруг пронесет и посылка не попадет на таможню
сейчас пришло письмо такого содержания:
Thank you, so much, for taking the time to contact us.
Unfortunately, I am unable to credit your package until after the replacement order has been sent back. Your replacement package order number is 4717******. Unfortunately, tracking information is not available for packages shipped via an International carrier.
я писала в customer service такое письмо. не судите строго мой английский, как могла так и объяснила ситуацию. как то так
Order Number:
Customer Number:
Order Date:
What's wrong with my order? Why did you returned it back?
You send me Victoria's Secret Shipment Confirmation - Order #****. In this letter it's said that
The item(s) below have been shipped via UPS Air and are expected to arrive by 02/06/2012.
Tracking number: 1Z197345049******
According to tracking number my order has been returned to shipper
Obetz, OH, United States 01/25/2012 10:11 A.M. Delivered
01/25/2012 2:27 A.M. Out For Delivery
Obetz, OH, United States 01/24/2012 9:24 P.M. The receiver had no invoice on file and refused this delivery. / Returned to shipper.
United States 01/24/2012 1:54 P.M. Order Processed: Ready for UPS
What's happend???
Now I see in my order status that you shipped it again by standart delievery.
I have paid you additional 20 dollars for internatinal express!!!!!!!!But you send it by standart delievery
I expected to recieve my order by 02/06/2012. I choosed internatinal express delievery!!!!
And I want to recieve my order in time by 02/06/2012.
I'm very dissaponted with your service. Could you please help me with this problem!!!