Ольчик Л, дайте оригинал письма на английском, а то по этому авто-переводу ничего не понятно.
"Тайны Виктории"
Вернут Вам на карту деньги в сумме $89.20. Вещи если нужны, попробуйте в лив чате поговорить, может отправят, если в наличии есть на складе.
Thank you, so much, for taking the time to contact us. I completely understand your concern for your recent order. On behalf of Victoria's Secret, I would like to apologize for the disappointment we have caused; my only focus now is to make things right for you.
I see that your order was returned to our company on September 11, 2013 by the shipping carrier as "undeliverable". I truly apologize for the disappointment that we have caused.
As a result, we issued a refund to your Merchandise Credit in the amount of $89.20 on September 16, 2013 for the merchandise that was not delivered and $16.25 for the shipping handling. The reference number for this return is #53..... Please allow 3 to 5 business days for processing and 1 to 2 billing cycles for the credit to appear on your statement.
I’ve included a link below to our website if you’d like to place a new order. Once you’ve placed the new order please reply to this e-mail with the order number and we will be happy to remove or credit the Standard shipping and handling costs. You may also call our Customer Service department at 1-800-475-1935 or 1-937-438-4197 (outside the U.S. and Canada) and we will be happy to place your order.
