Сообщение от Диан4ик
приветики!
подскажите, пожалуйста, что делать.
Привезли посылку, а одной вещи нет. При этом и на сайте, и на листочке, который в посылке, написано, что она должна быть.
Вот что ВС мне ответила:
Thank you for the e-mail regarding your missing sweater. We apologize for the disappointment this matter has caused you.
After reviewing your order history, we found that the merchandise in question should have been included in your package. We apologize that this was not the case.
We have gladly issued a replacement package with the missing merchandise. This package is anticipated to arrive to you within 3-15 business days. We truly hope that you enjoy your item upon arrival.
You may view the status of your order at any time on our web site. Please click on the link below, or 'copy and paste' the URL into your browser.
http://www2.victoriassecret.com/html/custsrvc/orderstatus/
If you need further assistance, please reply to this e-mail or call anytime.
Diana, we appreciate your patience while we attempt to resolve this matter. Victoria's Secret is committed to providing our customers with quality service and we hope that you will allow us to serve you again in the future.
Sincerely,
Angela T.
VictoriasSecret.com Customer Service
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Прям удивлена. Молодцы они
![Victory :victory: :victory:](/forum/images/smilies_old1/victory.gif)
Юльчик, спасибо большое за помощь
![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)