Получила от них такой ответ:
Dear Elmira,
Thank you for your email and the chance to help!
I am so sorry to hear about the problems you have had with your order and apologize for any inconvenience this may have caused. Upon reviewing your concern, I have submitted your information to the loss prevention department. Once the information below is looked into, you will receive a call from them to further assist with releasing your order to you. If this does not resolve your concern or if you have additional questions or concerns, please feel free to contact us at (800) 328-0368.
I was pleased to assist you today and hope that you will continue to shop with us at DisneyStore.com.
Sincerely,
Terence
Я забыла указать свой номер телефона, как они со мной свяжутся? Еще письмо писать?