Hello, thanks for waiting and welcome to eBay Live Help! My name is Jan. How may I help you? We are currently experiencing an unusual high chat volume. We thank you for holding and we are sorry for the inconvenience.
23:40:34 garik-aka-gesha
Hi Jan.Im Igor. Sorry for my English, Im from Russia. I have a problem. The seller refuses to send my item. He said that sent it at November 2, but the parcel has returned to the sender yesterday. And now he demands still money for repeated sending.
23:41:20 Jan C. A.
I'm sorry to hear that you're having problems with a transaction that you had, let me check here on what we can do.
23:41:35 Jan C. A.
Can I have the item number please.
23:42:57 garik-aka-gesha
ok, thanks. item number 120636042843
23:43:30 Jan C. A.
Thanks, one moment please.
23:46:25 Jan C. A.
Aside from your concern regarding the item, do you have any other questions for today that you would like me to check for you?
23:48:36 garik-aka-gesha
what can i do in this situation?
23:49:19 Jan C. A.
I checked here and it's the Used Cannon GL1 right?
23:50:05 garik-aka-gesha
The seller doesn't want to send my item. Yes, it Used Cannon GL1, all right.
23:53:00 Jan C. A.
I checked here and it was paid on October 29, and it's international shipping, the item might take some time before it arrives.
23:57:00 garik-aka-gesha
no... seller said, what the parcel has returned to the sender yesterday. He write me: "Do what u must brother but I'm not sending the camera". He no ship it.
23:57:30 Jan C. A.
I see, let me check what options we have for that.
23:59:41 garik-aka-gesha
Excuse me please, I hasn't understood You last phrase
00:00:10 Jan C. A.
I'll check on what we could do in this situation.
00:02:39 garik-aka-gesha
And I want to understand what can I do in this situation
00:03:49 garik-aka-gesha
How can I learn about results?
00:05:41 Jan C. A.
Sorry for the delay, in this situation what I could recommend is that you open a dispute for the item.
00:06:09 garik-aka-gesha
Ebay or PayPal?
00:08:41 Jan C. A.
It's up to you, you can choose either PayPal or eBay.
00:12:02 garik-aka-gesha
or both?
00:12:26 Jan C. A.
Only one of them.
00:16:58 garik-aka-gesha
ok. can You recommend for me anything?
00:17:25 garik-aka-gesha
about disput
00:19:21 Jan C. A.
Regarding the dispute, I'd like you to try on the ebay side first to check if it will already let you open one because it might be too early to open a case here on eBay.
00:23:21 Jan C. A.
I don鴠seem to be getting a response from you. I魠just checking to make sure you鲥 still connected. Are you still with me?
00:24:27 garik-aka-gesha
why early? seller write me "I'm not sending the camera"
00:26:20 Jan C. A.
The system recognizes the estimated time of delivery from the day you paid, but since there's no estimated time of delivery the system can open one for you but if it does not you can open one in PayPal.
00:27:36 garik-aka-gesha
Then will be too late. I want to receive the camera or the many
00:31:46 Jan C. A.
Hmm... Then you can try opening one on PayPal, but I checked here and the last day you can open a case is on December 10.
00:35:09 garik-aka-gesha
now on PayPal, and December 10 on Ebay?
00:35:51 Jan C. A.
December 10 is the last day for both PayPal and eBay.
00:38:21 Jan C. A.
I don鴠seem to be getting a response from you. I魠just checking to make sure you鲥 still connected. Are you still with me?
00:38:56 garik-aka-gesha
ok. thank you
00:39:11 Jan C. A.
You're welcome.
