MC015 Important Message from eBay Loss Prevention Department
Dear .........,
We're getting in touch to let you know that the listing for the following item you bid on has been removed:
400398365571 - NEW Women Thicken Fleece Warm Winter Coat Zip Hooded Parka Overcoat Jacket
If you've paid for it, you should now contact the seller by email to see when the item will be delivered. You'll find their address in previous email contact you had with them.
EU privacy laws mean we can't tell you why this item was removed but if you don't hear back from the seller or you think you won't receive your item you have a number of options:
***If you've already paid using PayPal***
If you've already paid for the item through eBay and you want to get your money back:
-- You can open a case in our Resolution Centre. You have to wait 7 days from the day you made your payment before you can open a case.
-- To access the Resolution Centre, go to:
http://resolutioncentre.ebay.co.uk
-- Under "I bought an item," select "I haven't received it yet."
-- We'll walk you through the process for getting a refund. Because we removed the listing, you won't be able to look up the seller's contact information.
If you've paid for this item but haven't received it, please open a case in the Resolution Centre:
http://resolutioncentre.ebay.co.uk/
***If you've paid by Western Union or MoneyGram***
If you've paid by Western Union or MoneyGram, contact the company directly (Western Union: 0800 833 833. Outside the UK, call +353 1 24 97 214 or MoneyGram +800 8971 8971).
-- If you paid by check, contact your bank to stop the payment.
-- If you paid by credit card, contact your credit card company to dispute the payment.- If you haven't yet paid
If you've not yet paid, the best action is not to complete this purchase. If the seller asks you to continue with the sale after the item has been removed by eBay, it won't be covered by eBay buyer protection. To find out more about offers to buy or sell outside of eBay copy this link into a new browser window:
http://pages.ebay.co.uk/help/policies/rfe-spam-non-ebay-sale.html
Our goal is to keep eBay safe so you can buy confidently. It's rare that something goes wrong with a transaction on eBay. Whenever these events do occur, we try to help as much as possible to resolve the issue.
This is an automated response, so please don't reply to this message. If you still have questions, please click the 'Contact Us' link at the left of the eBay Help pages.
Thank you for your understanding.
Regards,
eBay Trust & Safety