Hello olga gubanova,
Thank you for contacting 6pm.com!
We first would like to apologize if our response to your request was delayed. We initially stated you would receive a reply within 72 hours but may have not been able to follow up with you in a timely manner. Ongoing system updates have created delays for both shipments and responses from our customer service team. Your email is important to us, so we want to try to get you as much information as soon as possible to help resolve your inquiry. Please read below for answers to the most common questions most of you have for us right now.
"WHY HAVEN'T I HEARD FROM YOU?"
In the spirit of transparency, we want to make you aware that recent changes made to 6pm fulfillment have resulted in some unforeseen challenges. While we have worked diligently to correct these issues, there has been a delay in some order shipments, which has in turn resulted in a backlog of customer inquiries. We can't tell you how much we appreciate your patience and understanding as we work to ship your orders as soon as possible and ensure that each and every one of your inquiries is answered.
"WHAT'S THE STATUS OF MY ORDER?"
Please accept our most humble apologies for any miscommunications you may have previously received regarding your order's status. Over the past weekend we implemented a new warehouse management system, and while we were making the updates, many of our 6pm orders were regrettably delayed. Although we have our teams working around the clock to get them out for you as quickly as possible, there is a possibility your order may arrive beyond the previously quoted time frame. Please note that if you placed an order with more than one item, you may receive your order in multiple shipments instead of one so we can get some of the items to you faster.
"WHY DOES MY ORDER STILL SAY 'RECEIVED'? I PLACED IT DAYS AGO."
Please don't be alarmed if your order shows "Received;" it does not mean we think that you have already received it. In general, orders in "Received" status are being processed by our warehouse. Some orders still showing their status as "Received" have actually already shipped, but due to the delays caused by the aforementioned warehouse updates, our system doesn't yet reflect the change in the order's status. Your order should eventually reflect as being "Shipped," though in some cases this might happen even after you receive the package(s).
"AM I GOING TO RECEIVE A TRACKING NUMBER?"
Our system hasn't yet updated with tracking information for some orders, but as soon as it does, that information should be available in your 6pm.com account online. You should also receive a shipping confirmation email with your tracking number. In some cases-such as if you placed an order with expedited shipping-the email may arrive in your inbox after your order has already arrived at your door.
"I HAD A DIFFERENT KIND OF QUESTION..."
If this email didn't answer your inquiry, we're very sorry - please send us a message via this link and let us know what else we can assist you with:
http://www.6pm.com/contact-us.
You can expect to receive a response within 10 business days. We greatly apologize for the inconvenience, and we just can't tell you how much we appreciate your patience and understanding.
You might also be able to find the answer to your question in our Frequently Asked Questions online. Please consider checking them out, if you haven't already:
http://www.6pm.com/general-questions.
A million thanks for sticking it out with us while we meet these challenges and complete our transition.
With love,
The 6pm Team
В банке сказали писать биллинг главного офиса Привата. 6рм принимает его? А тел. свой или приватовский?
